Does anyone else have customer service issues with aci????? I am sooooooooooooooooooooo frusterated with them. I have just been on hold with them for 40 minutes and they disconnected me. I called back and they are now closed. This is not my first issue with them. I rarely get a phone call back when they say they will. On a couple of issues, I just finally gave up. I wonder if I can get my service fee back. I also have the Total Program and think I am going to change. The service with ACI is beyond lousy.