I just got an order via email with a file attachment that I am supposed to open. It's an *.ord file and this is apparently associated with WinTotal and Xsites. I called WinTotal and they can't help me as I am out of contract with them. (This would be a very good opportunity for them to show me the benefits of using WinTotal over my current software, but they don't see it that way.) Can anyone help me?