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Tried to call ACI over 30 times today

Discussion in 'ACI (Appraisers Choice) Software' started by Charlie, Apr 7, 2009.

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  1. Charlie

    Charlie Junior Member

    1
    Feb 26, 2002
    Professional Status:
    Certified Residential Appraiser
    State:
    Virginia
    ACI is very busy due to new forms

    Can someone in ACI tech support please call me when you have time? Thanks in advance.

    Charlie Darling
    (757)-589-2430
     
    Last edited: Apr 7, 2009
  2. OSU Beavers

    OSU Beavers Elite Member

    10
    Jan 10, 2007
    Professional Status:
    Licensed Appraiser
    State:
    Oregon
    The sales line (#1) was open to take my $395!!!
     
  3. osborne0915

    osborne0915 New Member

    0
    Jul 24, 2007
    Professional Status:
    Licensed Appraiser
    State:
    New York
    Yep, Sales line picks up right away. Paid $298 10 days ago and I still don't have the new 1004MC.
    Apparently there are a few issues with Vista. 3 days and counting for tech. support to call back.
    Customer service at it's finest...
     
  4. CigarDad

    CigarDad Junior Member

    13
    Sep 10, 2007
    Professional Status:
    Certified Residential Appraiser
    State:
    California
    Try e-mailing tech support at support@aciweb.com. It is only taking a week (7 full days) to get a response.

    I miss my DayOne software. It could do so much more, and more easily than ACI.
     
  5. Tom Woolford

    Tom Woolford Elite Member

    50
    Nov 20, 2005
    Professional Status:
    Certified Residential Appraiser
    State:
    Florida
    I called them several months ago for a demo disk and still don't have it. They seem like a very sloppy organization.
     
  6. airphoto

    airphoto Senior Member

    0
    Jan 15, 2002
    Professional Status:
    Retired Appraiser
    State:
    Pennsylvania
    Book rate from India ..
     
  7. George Opelka

    George Opelka Sophomore Member

    0
    Mar 6, 2003
    Professional Status:
    IT Professional-Appraisal Related
    State:
    Florida
    Tom,

    Thanks for bringing that to my attention. I was able to locate you in our system and I see that one of our account reps spoke with you on February 11th. I apologize as we sent you a demo the same day which you obviously did not receive. I have asked an account rep to follow up with you.

    Thank you.

    George Opelka, ACI
     
  8. Charlie

    Charlie Junior Member

    1
    Feb 26, 2002
    Professional Status:
    Certified Residential Appraiser
    State:
    Virginia
    I was contacted by ACI. I understand they are busy with the new form situation (which my problem was not related to), but I had numerous people from ACI call to ensure that I was take care of. Thanks.
     
  9. TX ladybug

    TX ladybug Junior Member

    0
    Aug 4, 2006
    Professional Status:
    Certified Residential Appraiser
    State:
    Texas
    I purchased the updates on 4/1/09 and had it up and going 3 days later. Somehow when I first purchased my software license in 2004, I was given a 2000 version when caused problems with my APEX sketching, but after day three my sales rep Scott who sold me the update helped me. Then on day 5 a tech called me. Call your sales rep. if necessary, they can help out quite a bit.
     
  10. JTip

    JTip Senior Member

    124
    Oct 12, 2004
    Professional Status:
    Certified Residential Appraiser
    State:
    Pennsylvania
    1004mc print off + ink pen + calculator + scanner = 1004mc form in your DayOne report.

    No reason to let it go.....yet.....
     
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