After several years of Wintotal, I am getting tired of no or poor quality service. I have a Platinum membership and it takes me 25-25 minutes to reach tech suport. Then when I do connect, I get a low grade teck person and he cannot solve the problem. Then I have to wait again to get a senior tech person who also cannot solve a problem. I have been waiting for days to get an issue resolved with no tech response and/or incorrect fixes by their support staff. This is a waste of my money. Anyone else with tech issues with wintotal?