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Old 10-12-2006, 08:40 AM
Don Clark's Avatar
Don Clark Don Clark is offline
Join Date: Jan 2002
Location: Virginia Beach, Virginia
State: Virginia
Professional Status: Certified Residential Appraiser
Posts: 9,037
Talking Thanks Alamode

Yesterday I had a problem on a new computer. The map program stopped working. It worked well on another computer so I knew it had to be within the new computer(XP). I called tech support. The first tech admitted he did not know how to solve the problem. He asked me to wait and he would get a tech more knowledgeable in that particular problem. I was then connected to Kyle. He was professional, highly skilled, patient, understanding, and worked with me step by step for over 30 minutes until the problem was solved.

I received the very best in service and is one of the reasons I have stayed with Alamode since 1992, and pay for Platinum service.

Since I see so many negative comments on this forum, just wanted you to know about the excellent service I have received.
AQB Certified USPAP Instructor,Member VaCAP,NCPAC, Expert Witness, Consultant/Peer Assistance
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Old 10-12-2006, 08:53 AM
Ms. Janet's Avatar
Ms. Janet Ms. Janet is offline
Join Date: Oct 2004
Location: La La Land
State: Florida
Professional Status: Certified Residential Appraiser
Posts: 5,783

Yep, Kyle has helped me too...and Scott, and Tim. I think I've had all of them and I'm a lowly silver

Maybe I should warn them I'm getting my new computer back tomorrow and loading Aurora
"Give the gift that can't be found under the tree. The gift of life. Donate Life."
Old 10-12-2006, 08:58 AM
Tina's Avatar
Tina Tina is offline
Join Date: May 2004
State: Florida
Professional Status: Certified Residential Appraiser
Posts: 2,562

Kyle, Scott and Tim should "Run like the Wind"!

Old 10-12-2006, 09:26 AM
Lobo Fan's Avatar
Lobo Fan Lobo Fan is offline
Join Date: Nov 2004
Location: Rio Rancho, NM
State: New Mexico
Professional Status: Certified Residential Appraiser
Posts: 5,900

Or at least line up a good happy hour after work. My last couple of experiences with tech support went well too. I had the same map problem and it turned out that an updaye loaded in the wrong directory. It took them a while to find it, but they did.
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