[Don Clark]

Yesterday I had a problem on a new computer. The map program stopped working. It worked well on another computer so I knew it had to be within the new computer(XP). I called tech support. The first tech admitted he did not know how to solve the problem. He asked me to wait and he would get a tech more knowledgeable in that particular problem. I was then connected to Kyle. He was professional, highly skilled, patient, understanding, and worked with me step by step for over 30 minutes until the problem was solved.

I received the very best in service and is one of the reasons I have stayed with Alamode since 1992, and pay for Platinum service.

Since I see so many negative comments on this forum, just wanted you to know about the excellent service I have received.

[Ms. Janet]

Yep, Kyle has helped me too...and Scott, and Tim. I think I've had all of them and I'm a lowly silver

Maybe I should warn them I'm getting my new computer back tomorrow and loading Aurora

[Tina]

Kyle, Scott and Tim should "Run like the Wind"!



TB

[Lobo Fan]

Or at least line up a good happy hour after work. My last couple of experiences with tech support went well too. I had the same map problem and it turned out that an updaye loaded in the wrong directory. It took them a while to find it, but they did.