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  #1  
Old 10-12-2006, 07:40 AM
Don Clark's Avatar
Don Clark Don Clark is offline
 
Join Date: Jan 2002
Location: Virginia Beach, Virginia
State: Virginia
Professional Status: Certified Residential Appraiser
Posts: 8,864
Talking Thanks Alamode

Yesterday I had a problem on a new computer. The map program stopped working. It worked well on another computer so I knew it had to be within the new computer(XP). I called tech support. The first tech admitted he did not know how to solve the problem. He asked me to wait and he would get a tech more knowledgeable in that particular problem. I was then connected to Kyle. He was professional, highly skilled, patient, understanding, and worked with me step by step for over 30 minutes until the problem was solved.

I received the very best in service and is one of the reasons I have stayed with Alamode since 1992, and pay for Platinum service.

Since I see so many negative comments on this forum, just wanted you to know about the excellent service I have received.
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Old 10-12-2006, 07:53 AM
Ms. Janet's Avatar
Ms. Janet Ms. Janet is offline
 
Join Date: Oct 2004
Location: La La Land
State: Florida
Professional Status: Certified Residential Appraiser
Posts: 5,757
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Yep, Kyle has helped me too...and Scott, and Tim. I think I've had all of them and I'm a lowly silver

Maybe I should warn them I'm getting my new computer back tomorrow and loading Aurora
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  #3  
Old 10-12-2006, 07:58 AM
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Tina Tina is offline
 
Join Date: May 2004
State: Florida
Professional Status: Certified Residential Appraiser
Posts: 2,562
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Kyle, Scott and Tim should "Run like the Wind"!



TB
  #4  
Old 10-12-2006, 08:26 AM
Lobo Fan's Avatar
Lobo Fan Lobo Fan is offline
 
Join Date: Nov 2004
Location: Rio Rancho, NM
State: New Mexico
Professional Status: Certified Residential Appraiser
Posts: 5,900
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Or at least line up a good happy hour after work. My last couple of experiences with tech support went well too. I had the same map problem and it turned out that an updaye loaded in the wrong directory. It took them a while to find it, but they did.
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