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  #1  
Old 02-08-2007, 02:04 PM
George W Dodd's Avatar
George W Dodd George W Dodd is offline
 
Join Date: Jul 2002
Location: Mechanicsville, VA
State: Virginia
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Default Swiftestimator Bug!!!

For anyone using the integrated Swift estimator on wintotal there is a bug that is double counting usage.
There is suppose to be a 7 day window to make changes; however, currently each time you open this report the system is counting it as another usage.
I was told by tech support that they will be looking into the situation and hopefully will have a fix.
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Old 02-08-2007, 10:19 PM
Dona Roberts Dona Roberts is offline
 
Join Date: Oct 2006
Location: Seminole County, FL
State: Florida
Professional Status: Certified Residential Appraiser
Posts: 185
Default Had same problem

Hi George,
I had the same problem, been too busy to call. Funny how they can have that bug, but the program to let me know I used the two estimaters I purchased worked just fine! (and I edited the same report within my seven days and got charged for two like you). Besides, if we are using the estimator for the same report, why should there be a time limit?
  #3  
Old 02-08-2007, 11:10 PM
George W Dodd's Avatar
George W Dodd George W Dodd is offline
 
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Location: Mechanicsville, VA
State: Virginia
Professional Status: Certified Residential Appraiser
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Default

I spoke with tech again this afternoon and believe that they are working on a solution. I was told that once they can figure out what's going on everyone affected would be credited for the duplicate billing.
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Old 02-09-2007, 01:02 AM
erick anderson erick anderson is offline
 
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Default

Quote:
Originally Posted by George W Dodd View Post
I spoke with tech again this afternoon and believe that they are working on a solution. I was told that once they can figure out what's going on everyone affected would be credited for the duplicate billing.

And you believe that statement?? LOL

Why don't companies ever make mistakes that financially benefit the customer??
  #5  
Old 02-09-2007, 01:03 AM
erick anderson erick anderson is offline
 
Join Date: Mar 2006
State: Hawaii
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Default

Quote:
Originally Posted by George W Dodd View Post
For anyone using the integrated Swift estimator on wintotal there is a bug that is double counting usage.
There is suppose to be a 7 day window to make changes; however, currently each time you open this report the system is counting it as another usage.
I was told by tech support that they will be looking into the situation and hopefully will have a fix.

Note the extremely vague language. LOL
  #6  
Old 02-09-2007, 05:53 AM
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Couch Potato Couch Potato is offline
 
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Location: Chapel Hill
State: North Carolina
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Arrow They do.

Quote:
Originally Posted by erick anderson View Post
And you believe that statement?? LOL

Why don't companies ever make mistakes that financially benefit the customer??
Companies often make such mistakes. What one never sees is a post here complaining about it.
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