Real Estate Appraisal Forum

appraisersforum.com logo
The Premiere Online Community for Real Estate Appraisers!
 Fastest Way to Find a Real Estate Appraiser Enter Zip Code:
 
 
Go Back   Appraisers Forum > Real Estate Appraisal Forums > Technical - Hardware/Software > Bradford Tech. (ClickFORMS)
Register Help Our Rules Calendar Archives Mark Forums Read


Closed Thread
 
Thread Tools
  #1  
Old 12-12-2011, 03:42 PM
Non Sequitur's Avatar
Non Sequitur Non Sequitur is offline
 
Join Date: Feb 2002
Location: Swamp Land
State: Louisiana
Professional Status: Certified Residential Appraiser
Posts: 7,421
Default Tech Support MIA?

Anyone having problems getting in touch with these guys? They don't repond to e-mails, live tech support says no one is available and they don't return calls.
__________________
No White Flags! Team Gleason
Sponsored Links

  #2  
Old 12-12-2011, 11:01 PM
JSmith43's Avatar
JSmith43 JSmith43 is offline
 
Join Date: May 2003
State: California
Professional Status: Certified General Appraiser
Posts: 16,064
Default

I emailed them about a problem with my Black Friday purchase. So far I haven't heard anything, but I plan on given them a few more weeks
Actually, the problem has been solved, thanks to some inspirational help from Jo Ann.

I haven't gotten around to setting up a template yet, but the UAD seems to be working. This purchase was part of my goal to see for myself the strengths and weaknesses of Total 2011, Clickforms & NCV.

CF is next on my list. I plan on setting up templates over Christmas if it slows down, that is. Then I'll give it a try for a month or so.

Significant observations, I plan to share directly with the vendors, rather than causing a food fight in the forums

I didn't expect NCV or Alamode like service out of Clickforms, but it works OK for friends that stick with the 1073 & 1004, from what I hear & doesn't need much technical support. Plus, I used it regularily a long time ago. The only support I ever needed is if I reinstalled it on a new machine. Security issues, as I recall-needed to get a new secret decoder ring, something like that.

Maybe this is an email filter problem with their ISP & they don't know about it. How about posting on their own forum?
  #3  
Old 12-13-2011, 09:59 AM
Non Sequitur's Avatar
Non Sequitur Non Sequitur is offline
 
Join Date: Feb 2002
Location: Swamp Land
State: Louisiana
Professional Status: Certified Residential Appraiser
Posts: 7,421
Default

There's no excuse, I've e-mailed, called and left messages. But no worries, my maintenance renewal is due at the end of the month, when the sales guy calls I'll give him an earful and let him know that after nearly 10 years I'm now eating pie.
__________________
No White Flags! Team Gleason
  #4  
Old 12-13-2011, 11:01 AM
Jo Ann Meyer Stratton's Avatar
Jo Ann Meyer Stratton Jo Ann Meyer Stratton is offline
 
Join Date: Jan 2002
Location: Safford, Arizona
State: Arizona
Professional Status: Certified Residential Appraiser
Posts: 6,264
Default

Creating my templates was very quick and easy. I opened my regular template for each type of form and type of assignment. Then choose the UAD format, retyped or entered new info wherever the screen was green or red. Any original comments that got overridden by UAD comments was added to my Expanded Comment Section. By the time the form on the screen was all yellow--I had this neat ready for active UAD template with all the comments I have been using, rewritten, revised, deleted, added to in that template. Now what doesn't show up on the form, shows up in the Expanded Comment Section which has the same titles and flow of the form. The templates keep changing as I use it to create new UAD files because I will think of an easier way to do something. The first couple of months I called or emailed Clickforms several times, since then I have had one technical question which got answered the same day.
  #5  
Old 12-13-2011, 02:07 PM
Non Sequitur's Avatar
Non Sequitur Non Sequitur is offline
 
Join Date: Feb 2002
Location: Swamp Land
State: Louisiana
Professional Status: Certified Residential Appraiser
Posts: 7,421
Default

I've been down since last Thursday. They don't answer e-mail, the live tech support doesn't work and they don't answer their phones or return messages. I'm in a serious jam and am converting files now. Bradford has a problem, I don't know what it is but I'm not the one advertising "...weekend and extended support hours will be provided throughout the holiday season and into January of 2012. These extended hours are provided for FREE. So during this holiday season, when everything gets so rushed, please take advantage of these extended hours to get the support you need when it convenient for you." That garbage pops up everytime I launch Clickforms, I guess they think that's funny.
__________________
No White Flags! Team Gleason
  #6  
Old 12-13-2011, 02:24 PM
Jo Ann Meyer Stratton's Avatar
Jo Ann Meyer Stratton Jo Ann Meyer Stratton is offline
 
Join Date: Jan 2002
Location: Safford, Arizona
State: Arizona
Professional Status: Certified Residential Appraiser
Posts: 6,264
Default

What is the problem? Maybe one of us that use Clickforms has the solution to it?
  #7  
Old 12-13-2011, 02:40 PM
Non Sequitur's Avatar
Non Sequitur Non Sequitur is offline
 
Join Date: Feb 2002
Location: Swamp Land
State: Louisiana
Professional Status: Certified Residential Appraiser
Posts: 7,421
Default

Two windows pop up when trying to send a report through Appraisalport; "Warning-Class not registered" and "Application Error-Exception EOLeSysError in module envupd.exe at 0051B91. Error accessing the OLE registry."
__________________
No White Flags! Team Gleason
  #8  
Old 12-13-2011, 04:17 PM
Non Sequitur's Avatar
Non Sequitur Non Sequitur is offline
 
Join Date: Feb 2002
Location: Swamp Land
State: Louisiana
Professional Status: Certified Residential Appraiser
Posts: 7,421
Default

When all else fails call sales. Problem solved in less than 30 seconds, didn't even have to ask me what was wrong because the e-mail was in the system, just told me to click here and there. Sucks they're going to lose a long time customer over lousy support.
__________________
No White Flags! Team Gleason
  #9  
Old 12-13-2011, 05:48 PM
Jo Ann Meyer Stratton's Avatar
Jo Ann Meyer Stratton Jo Ann Meyer Stratton is offline
 
Join Date: Jan 2002
Location: Safford, Arizona
State: Arizona
Professional Status: Certified Residential Appraiser
Posts: 6,264
Default

Since I haven't used AppraisalPort in months, never experienced that problem. Keep the sales number handy and call that one if you need help again. Glad you got it solved.
  #10  
Old 12-14-2011, 07:54 AM
jdbiggers's Avatar
jdbiggers jdbiggers is offline
 
Join Date: Jan 2002
Location: Tucson, Arizona 85710
State: Arizona
Professional Status: Licensed Appraiser
Posts: 1,413
Default

Wasn't someone touting a month or so back that buying my software was risky because there is only one guy for tech support?

JD
NCVSoftware
Sponsored Links

Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump




Copyright © 2000-, AppraisersForum.com, All Rights Reserved
     Terms of Use  Privacy Policy
AppraisersForum.com is proudly hosted by the folks at AppraiserSites.com

Fastest Way to Find a Real Estate Appraiser Enter Zip Code:
Partner Sites:
AppraiserUSA.com - National Appraiser Directory AllDomainsUSA.com - Domain Name Registration
DeadbeatListings.com - Deadbeat ListingsAppraiserSites.com - Web Hosting for the Professional Real Estate Appraiser
Find FHA Appraisers - FHA Appraiser Search Commercial Appraisers - Commercial Appraiser Search
Relocation Appraisal - Find Relocation Appraisers Domain Reseller - Business Opportunity
Home Security Buzz - Home Security Info Radon Testing - Radon Gas Info
My Medicare Forum - Medicare Info Stop Smoking Help - Help Quitting Smoking
CordlessPhoneStore.com - Great Cordless Phones AndroidTabletCity.com - Android Tablet Computers

Follow AppraisersForum.com:          Find us on Facebook            Follow us on Twitter


All times are GMT -5. The time now is 01:43 AM.

SiteMap: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 75, 76, 77, 78, 79, 80, 81, 82, 83, 84, 85, 86, 87, 88, 89, 90, 91, 92, 93