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Old 12-03-2003, 03:58 PM
Jeff Horton's Avatar
Jeff Horton Jeff Horton is offline
Join Date: Jan 2002
Location: Heart of Dixie
State: Alabama
Professional Status: Certified Residential Appraiser
Posts: 2,962

I have an order from an AMC that I like to work with. They don't send me a lot of work but they are regular. No hassles from them either.

They sent me an order 3 or more weeks ago. I called the owner 2 or 3 times before I caught her. She was busy at work with a Government Review and wanted to put it off a couple of weeks. No problem.

Now the lender has notified AMC that she is ready to schedule an appointment and wants me to call her. I do and same story, voice mail or assistant and no return calls. I am feed up and want to tell her to jump in the lake! AMC is bugging me daily and I expect lender is bugging them. This AMC is not normally a pest. But I can't make her return my calls.

I am thinking of sending the following to the AMC. I want some input before I do since I don't want to loose their work.

I have tried repeatedly to contact the client about scheduling an appointment. I have talked to her one time and the rest of the time I have had to leave a message for her to call me. I am to the point I do not know what to do and quite honestly I am tired of wasting money calling her long distance to just speak with her voice mail or an assistant when she has never returned one of my calls.

I do not want to jeopardize the working relationship with your company I have but I can not keep calling her and running up my phone bill when she will not return my calls.

I would suggest that you get with your client and explain the situation. They are welcome to call me if they would like. I feel I have run out of options at this point.

How does this come across?
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Old 12-03-2003, 04:15 PM
xm39hnu xm39hnu is offline
Join Date: Jul 2003
State: Florida
Professional Status: General Public
Posts: 4,338

I think I'd detail the call times and results in a short table, if you can recall them. I jot down the call times and results (no ans., left mx, relative- left mx to call, etc.) just so I can do that when the client calls wanting to know where the hell his appraisal is.

The rest of it, I'd recommend deleting what you're tired of. Delete all after "..don't know what to do" in the first paragraph. Second paragraph states your position better.

Oh, hell, try this: I do not want to jeopardize the working relationship we have, but she simply will not return my calls. Can you please help? Perhaps you could call your client and explain the situation. Tell them to feel free to call me directly, if you think it will help. I don't have any other options at this point.
Old 12-03-2003, 04:20 PM
liznindy's Avatar
liznindy liznindy is offline
Join Date: Jan 2002
Location: Central Indiana
State: Indiana
Professional Status: Certified Residential Appraiser
Posts: 1,253


Sounds reasonable, though I would omit the part about "wasting money..and running up my phone bill." I would instead just stress that you have tried numerous times to contact the HO for access to the property but have not yet received a response. State that you will proceed with the appraisal request when the HO has contacted you to set up an appointment.

Short and sweet....then file the order with the other files "on hold".

I usually put only two phone calls into the HO, after that I call the client and tell them I will proceed when the HO has contacted me. I don't feel it is my job to "seal the LO's deal".
Old 12-03-2003, 05:29 PM
Ryan Nyberg's Avatar
Ryan Nyberg Ryan Nyberg is offline
Join Date: Jan 2002
Location: Washington
State: Washington
Professional Status: Gvmt Agency, FNMA, HUD, VA etc.
Posts: 4,162

I would agree with Jim's position about stating the times you called and the results of those calls. I would also tell them that they should tell their client to have the HO call you. Sometimes a nudging from both directions helps to set and appt.
Old 12-03-2003, 05:51 PM
airphoto's Avatar
airphoto airphoto is offline
Join Date: Jan 2002
Location: Chamber's Burg
State: Pennsylvania
Professional Status: Retired Appraiser
Posts: 1,707

Shorten it up even further, folks .. "I've left a number of messages to no result. Potential borrower is, apparently, not interested. Please have lender explain to their prospect that the loan will not progress until their potential borrower returns my phone call."

Nuttin' more need be said, written or communicated ..
Old Airplanes and Old Women take a lot of maintenance!!
Old 12-03-2003, 06:40 PM
TEL2002's Avatar
TEL2002 TEL2002 is offline
Join Date: Jan 2002
Location: Louisiana
State: Louisiana
Professional Status: Retired Appraiser
Posts: 8,188

The last message I like to leave the HO is something like....I assume you are out of town or you would have returned my call by now. I look foward to hearing from you when you return, so we can get your appraisal scheduled. My number is ........ repeat ....... (I always say the number twice and say it slowly...I hate these people that machine gun their phone #.)
Old 12-03-2003, 06:45 PM
Farm Gal's Avatar
Farm Gal Farm Gal is offline
Join Date: Jan 2002
Location: Currently: Midwest
State: Nebraska
Professional Status: Licensed Appraiser
Posts: 10,076


Thank you for the opportunity to do business with you. I have called the cleint contact numbers you provided spoken directly to the borrower once: at which time she informed me it was not convenient for her to set an appointment.

As my {X many} subsequent calls and messages have not been returned I would ask that you have the borrower contact me at her earliest opportunity, as additional calling from my end appears fruitless.

Live in such a way that you would not be ashamed to sell your parrot to the town gossip ~Will Rogers
Old 12-03-2003, 06:46 PM
Pamela Crowley (Florida)'s Avatar
Pamela Crowley (Florida) Pamela Crowley (Florida) is offline
Join Date: Jan 2002
Location: Wherever We Are Parked
State: Florida
Professional Status: Retired Appraiser
Posts: 25,254

I vote for Lee Ann's!
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Old 12-03-2003, 06:50 PM
Vincent Manfredi

Posts: n/a

yep, AMC's should help if the borrower is not returning calls
Old 12-03-2003, 08:47 PM
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Jungle Boy Jungle Boy is offline
Join Date: Oct 2002
Location: West Palm Beach
State: Florida
Professional Status: Real Estate Agent or Broker
Posts: 2,825


If dealing with a guy, listen to the boys.

If dealing with a gal, listen to the ladies.

Fair enough ?
Confident guy,ahead in short run,must have skills in long run. Confident guy w/ skills:ahead in L.R.
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