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Old 08-07-2005, 12:03 PM
Rick Neighbors's Avatar
Rick Neighbors Rick Neighbors is offline
 
Join Date: Jan 2002
Location: Keene, Texas
State: Texas
Professional Status: Certified Residential Appraiser
Posts: 1,068
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I have recently started using the Sure Receipts method of sending my reports. Have had some problems, but most of them are worked out. LSI can't open them, so I have to send them as a PDF attachment to a regular email.
My biggist complaint so far, is there is no tracking of the report, until someone gets it and opens it.
I realized this first with LSI. They kept saying that they had not got the report, and I kept resending it. Finally found out that their internet set up will not allow their people to use Sure Receipts.
I have had others call and ask "Where is the report" I know I sent it, but unlike the old email program in Wintotal, I could not look at a sent list and give them the date and time that I had sent the report.
I emailed Tech Support with a suggestion about this.

I have had to make a folder, in my regular email program, and physically move all SureReceipts notices to that folder, so that I can make sure that folks have received their reports. But there is a gap from when I send it, until someone figures out how to open it, that there is no record of the report. That's not good!
Rick
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Old 08-07-2005, 12:40 PM
Couch Potato's Avatar
Couch Potato Couch Potato is offline
 
Join Date: Mar 2004
Location: Chapel Hill
State: North Carolina
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Quote:
Originally posted by Rick Neighbors@Aug 7 2005, 01:03 PM
I have had to make a folder, in my regular email program, and physically move all SureReceipts notices to that folder, so that I can make sure that folks have received their reports. But there is a gap from when I send it, until someone figures out how to open it, that there is no record of the report. That's not good!
Rick
The features you want are in your email program, but it does require extra setup on your part. Which ever program you are using, look in the help files under filter or sorting to find instructions on seperating mail automatically. Your email program can also store copies of sent messages. As for knowing they did not get the file, any file for which you don't get a receipt, you probably need to call them to see if they got it.
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