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ACI EDI problem with Outlook

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Kelleen Hellmann

Thread Starter
Freshman Member
Joined
May 3, 2002
Professional Status
Certified Residential Appraiser
State
Maryland
New to ACI, New to Microsoft outlook and New to Outlook
Express-bad combo! I had ACI edi through Outlook express
but could only send 1004 not pics, maps, etc. Was told
by ACI I need Outlook. I have it but it is on my partitioned
D: drive. The Start / Programs / Outlook doesnt respond. Sez
"drive or network connection that the shortcut refers to is unavailable"
ACI sez that the ACI program is looking in the microsoft registry and
can't find it. There advise go buy Outlook (I don't have disk). I can
use the Outlook to email and everythings okay but not with the ACI
programs. Any thoughts? HELP! Had to turn a job done today-ouch!
I've been spending $$$ like crazy trying to enter the 21st century -
need to make some now. Thank you All. Kelly
 

sos

Junior Member
Joined
Jan 15, 2002
Professional Status
Certified General Appraiser
State
Florida
Have you tried putting a new shortcut on the desktop? Use Windows Explorer to find the exe file of Outlook. Right click on the file and highlight send to desktop.

Also try going to the the directory C:program FilesAci32PDFS. This is where ACI stores the file after it is converted to a PDF. Right click on the file you want to send and highlight send to mail recipient. This will open up Outlook with the file ready to be sent. This assumes Outlook and not Outlook Express is your default mail program. If Express is the default change it to Outlook.

Give both of these a try. Let me know

Good luck

Jay Sosna
 

Kelleen Hellmann

Thread Starter
Freshman Member
Joined
May 3, 2002
Professional Status
Certified Residential Appraiser
State
Maryland
Thanks for the reply. Tried the short cut. Didn't
work. When the MS Office files were moved it
didn't change the MS Registry so ACI program goes
to registry and can't find it. Techs say don't mess
with registry-OK. So New Question. Why can't
ACI work with some other email? Like outlook express
or AOL or MRIS??? Is Outlook the only one that works???
All input appreciated!
 

Farm Gal

Elite Member
Joined
Jan 14, 2002
Professional Status
Licensed Appraiser
State
Nebraska
Kelly:
after horsing around for a while in exactly the manner you describe WE gave up, however I have a non-techie friend who IS using outlook express - will get with her this weekend to find out how she does it... don't peel out the greenbacks (yet)...

Lee Ann
 

cgjerdetu

Junior Member
Joined
Jan 29, 2002
Professional Status
Certified Residential Appraiser
State
California
Kelly,

Try this. Open up a blank email in whatever program you use, address it to your client and then attach the ACI file manually. (Use the file attachment feature of your email program). I used to do this quite often when I was using the previous version of ACI. Just did a test message with the new version of ACI and it worked fine.

Carolyn
 

Dave Smith

Senior Member
Joined
Jan 14, 2002
Professional Status
Certified Residential Appraiser
State
Wisconsin
Kelly:

I do it exactly as Carolyn suggested and I do it with Netscape Navigator.
 

Kelleen Hellmann

Thread Starter
Freshman Member
Joined
May 3, 2002
Professional Status
Certified Residential Appraiser
State
Maryland
Thank you Carolyn and Everyone!!!! It worked fine to
open Outlook and then attached the pdf file. I can't
thank you all enough! Now I can have a nice weekend :lol:
and work for profit next week.
 

jtrotta

Senior Member
Joined
Jan 16, 2002
Kelly;
just a side note, why did you move some programs :?: Recently had to re-set everything and ACI advised to use "microsoft outlook", using it that way works fine. Keep doing what your doing for now, but I would try to get what ever you moved - back, it will eventually cause other problems, possibly.

re-read your post; what are you running for a program 95/98?? - or other?? Once you know contact whomever you bought the system thru, and tell them you've lost some programs you need. Microsoft Outlook comes with the program. If it is not on your "C" drive you'll never get that part of the program to work properly. Sorry I missed on the first part :(


8)
 

Kelleen Hellmann

Thread Starter
Freshman Member
Joined
May 3, 2002
Professional Status
Certified Residential Appraiser
State
Maryland
Gee I could have gone all day without knowing it will eventually
give me problems :cry: See the Microsoft Office was originally
on my computer, I wasn't given the disks but a Recovery disk
from CompUSA. Later CompUSA upgraded the hard drive
for more space, partitioning the drive and installing Win98 (before it
was 95). No problem with that but they didn't tell me my recovery
disk would be no good and I didn't realize that that disk can now be
used as coaster. Moved MS Office from C to D for more room on C again not realizing a problem there. I tried to copy it back on C from D,
but it didn't take. I'm sure I didn't do it right. Can I move it
to C: WindowsStart MenuPrograms? Thanks for your help.
 

James Bourgeois

Freshman Member
Joined
May 20, 2002
Professional Status
Certified Residential Appraiser
State
Louisiana
Kelly,
I've been running ACI and Outlook together for years and send all my stuff with Outlook, whether pdf or ACI file. Never had any problems, but both ACI and Outlook are on my C: drive.

If you have the disks for Outlook you might want to install it in C: into whatever folder in suggest during installation. After that, import the data (address books and retained messages) from Outlook in D, then uninstall the version in D. If you need to uninstall first, save your data beforehand either to a temp file, data cd or floppy and then import from there.

I'm no tech, but it makes sense to me and might work. Or, you might play it safe and check with your local 'puter guru before doing anything...it's probably your best and safest bet in the short and long term.
 
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