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Am I a Total B**ch?

How do you handle punitive terms on the order?

  • Write DECLINE - RUDE ORDER and fax it back

    Votes: 0 0.0%
  • Write RESUBMIT WITHOUT PUNITIVE TERMS then tell them what offends you and why.

    Votes: 1 100.0%
  • Accept the order and meet the terms even if it means not verifying data. There's little chance of b

    Votes: 0 0.0%
  • Accept the order - they don't really mean it, and I just like to help people.

    Votes: 0 0.0%

  • Total voters
    1
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Ruth Langkawel

Thread Starter
Sophomore Member
Joined
Jan 14, 2002
I would like to hear from all who are accepting orders with these terms stated on the order form - and please explain to me WHY!?!

Background: I received an order approximately 4 PM Thursday, after verbally negotiating fee and quoting a best case scenario turn time of Friday 2 days prior (Tuesday noonish), and explaining that there is no MLS and that the county does not even own a computer (no joke - northern Michigan rural area). This order came from Source One Services Corporation, but I've declined orders with similar - and even cruder - disrespectful and punitive terms. From here I quote the offensive terms from the order:

"Failure to complete and deliver results as outlined below will result in Reduction, Delay or Loss of Payment" (their caps, not mine) :x :evil:

I have other problems with this order, but would decline the order based on this statement alone - no matter what the following terms were. Accepting this order is agreeing to a contract that allows the client to reduce or keep your fee regardless of the cause for delays in completion of the appraisal.

Then in larger font, bold and underlined:

"Results Due Back to Source One Services No later than:" Friday 5:00 PM ET

(25 hours later for a rural nonMLS, personal visit required for deed and tax file information :!: ).[/u]
 

airphoto

Senior Member
Joined
Jan 15, 2002
Professional Status
Retired Appraiser
State
Pennsylvania
Ruth,

You know it's just boilerplate .. but typical of the disrespect the minimum wage clerks at the bank have for their betters ..

Agreed .. tell 'em to stick it .. I would!

No bidnez is better'n bad bidnez ..

If you do make peace with 'em .. increase the fee $100 for the aggravation/insult .. and tell 'em why!
 

Caterina Platt

Senior Member
Joined
Jan 17, 2002
Professional Status
Certified Residential Appraiser
State
New Mexico
Ruth,

What in the world would make you think you are the one with the attitude problem in this case? You are not a 'witch on wheels with a capital B'! This order is rude, it took the clerk 2 days to get around to faxing it for some reason, yet your turnaround time has not been adjusted by this amount? And oh, by the way, you'll probably being doing this difficult bad boy for free. Pullezzze!

I'd write on the order exactly what my beefs were, what my realistic turnaround would be and my fee if they choose to work on YOUR terms. Fax that puppy back and don't lose sleep over it!
 

Dale Smalley

Senior Member
Joined
Jan 15, 2002
Professional Status
Certified Residential Appraiser
State
Florida
Ruth
If you decline you are a B_ _ch.
If you accept you are an _ _ _ (rymes with pass)

This forum has become too friendly. Nobody get ripped anymore.
 

MAC

Freshman Member
Joined
Jan 15, 2002
Whether you are a B**ch or not has nothing to do with this degrading order. I would write them back and state that failing to pay the appraiser after contracting the appraiser to perform an appraisal may result in a lawsuit, judgment and or letters to the banking commision and other regulatory agencies as you may see fit to collect your fee. " Your lack of planning does NOT creat an emergency on my part."
 

Dee Dee

Elite Member
Joined
Jan 16, 2002
Professional Status
Certified Residential Appraiser
State
Colorado
I'd tell them to reset the deadline or go take a sh*t in their hat.
I AM a b**ch....and I'm very, very good at it.

Dee Dee
 

Tim Hicks (Texas)

Elite Member
Joined
Jan 15, 2002
Professional Status
Certified Residential Appraiser
State
Texas
I believe I would tell them to shop around and find another appraiser to meet their needs. When they call back, I would announce that their terms are not acceptable. I would tell them that I would do this appraisal only on a "pay at the door" or "COD". I also would inform them when I could have that assignnent delivered and I will beat that delivery date if at all possible, but not until I was paid. Do we really need work that bad to accept these kind of assignments? I accept assignments that other appraisers turn down, but I determine when I can have it completed. Sometimes I wish I had turned the assignment down too, but I like the challenges sometimes. Some assignments just can't be completed in 48 hours from order time and lenders should understand that. If they don't they should not be in the business of lending money.
 

Dee Dee

Elite Member
Joined
Jan 16, 2002
Professional Status
Certified Residential Appraiser
State
Colorado
Ruth,
I just remembered something my former mentor told me about the sweat shop that she trained in. She said that they would get this type of order (quick turnaround time) and if they weren't completed within 24 hours of receiving them they wouldn't get paid at all by the sweat shop. Every trainee was expected to do their share of these orders...they had to take turns. How's that for gruesome! It doesn't take a rocket scientist to figure out that the only appraisers who would be willing to do this are the ones who are truly desperate, have a lot of time on their hands, or have rookies under them who will jump through the hoops.
My guess would be that they would go with whatever turn time you tell them, they'll be lucky if they can find anyone else who will. And definately collect a check at the door or do a COD.
 

Leon Stewart

Member
Joined
Jan 15, 2002
Ruth:

The reason some "fringe" Lenders make such a request is that some "new" Appraisers accept these terms. They would never make such a request if they didn't have anyone accepting.

leart3
 

Roger

Junior Member
Joined
Jan 24, 2002
Professional Status
Certified General Appraiser
State
Missouri
This may not be the best thin to do, but it is effective:

I accept every one of these.

The order then goes on the bottom of the pile. New incoming orders go on top, and if by some chance I do get to the bottom of the pile, the order is completed.

Sometimes I get them done, more often I don't, even more so now, during these busy times.

When they call back looking for their report, I just tell them that I don't have the time to do it and suggest that they find someone else. I've had a couple get real ****** off, saying they've waited a week or more, but hey, maybe they will learn. Maybe when they lose a customer or two, they will learn how to communicate with vendors and be reasonable.

I just don't feel that I owe these jerks any more common courtsey than what they show me.
 
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