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Common Courtesy

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FrankA

Thread Starter
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Common courtesy and general professionalism seem to be lacking and it reflects poorly on our so called profession.

Case in point,a regular poster here, who signs most posts, located in beautiful zzz county Wisconsin, trouble is, I did not remember what county that is, nor am I familiar with every county in Wisconsin. So I searched appraiserusa.com and found the person who posts here often and sent a nice email giving the location of the property in question and asked if it was an area that he worked etc. Here is the respones I recieved:

Frank:

May I suggest that you look at a map before ordering appraisals. I am
located two hundred miles from the property you want me to appraise.

Thank you,

XXXX

Now isn't that a great way to treat a potential client? Note that I never ordered an appraisal. You see the funny thing is, I am a real estate appraiser as well, now I work for a bank, so I guess that puts in the line of people who get treated like garbage, as I guess that is the way to treat potential clients. The even more funny portion is that I was looking for someone to handle additional work throughout the state, some of which is probably on the map I was suppposed to look at. But given this nice, courteous, and very professional reply, I can guarantee that this person will never get a call from me.

Whats the deal guys and gals, is this standard operating procedure or is there something in the water in Wisconsin?

Thanks to those of you who as a matter of being a professional, act with common courtesy and decorum.
 

Tim Hicks (Texas)

Elite Member
Joined
Jan 15, 2002
Professional Status
Certified Residential Appraiser
State
Texas
It sounds like "whoever" gets constant requests out of their area and is quite "put off' by it. They probably didn't read the entire e-mail. You make a good point, treat others professionally if you want the same treatment. Hopefully, you just caught "whoever" on a bad day. I believe one time I asked a "chief appraiser" at a major bank "what book did you read that from?" when he suggested I should put more weight on the income approach to value instead of the sales comparison. My contention is that the income approach done properly should come up with very close to the same value as the sales comparison because "like kind" properties should be used in both and may be the same properties (they were this time). It was still out of line on my part and I apologized, but it was the result of a bad day and the questioning of a good appraisal. No excuse.
 
F

FrankA

Thread Starter
Guest
I did recieve this reply:

Frank:

I apologize if my suggestion came out wrong. No slight was intended.

So I guess just chalk it up to somebody just having a bad day, we all have them from time to time, but I sure was suprised by the original reply I recieved.

Thanks all!
 

Ross (CO)

Senior Member
Joined
Jan 17, 2002
Professional Status
Certified Residential Appraiser
State
Colorado
Yes, we all can have bad days. I am sure that the experiences of such a day can make one react and respond to comments spoken or words written in a manner more hasty than preferred. We all are likely to get work propositions which initially seem out-of-place or odd or beyond our local realm of coverage. One thing I remember from my selling days is to get the customer (prospective client) to talk more.....and our job is to listen. The more we know about what the customer wants, and can clearly communicate to us, the better we might be able to fulfill that request and find benefit for both parties. If the 200-mile distance was the issue, and if that would have been my source of "discomfort" I might have been inclined to say "tell me more about that" of "can you give me a little more information about what it is you need here" ? While he speaks more about what the situation I get to scribble down notes from the conversation and grit me teeth.....assuming I am peeved and until I no longer need to grit my teeth. He keeps talking, and I get to cool down, and then I get to return to the conversation as a good guy. P.S. -- the role-play changes with the face-to-face meeting with prospect.
 
Joined
Jan 16, 2002
Thank you Ross (CO) - that's the response I was searching for, couldn't have said it better. We always make the assumption that everybody who calls us has the same knowledge that we do - it does require patience and lots of it, especially after a bad day (everyday lately is a bad day) - it's
relentless.

I was speakng to property owner asking her to describe her home to me
(mind you I prefaced the question towards architectural design) - her
response - "When you walk in the front door there is an umbrella stand to your left" ..........................hmmmm.
 

slacker

Junior Member
Joined
Feb 20, 2002
I was speakng to property owner asking her to describe her home to me
(mind you I prefaced the question towards architectural design) - her
response - "When you walk in the front door there is an umbrella stand to your left" ..........................hmmmm.


<span style='color:blue'>C'mon Joe!

That sounds like a perfectly good answer, you just need to refine your listening skills a bit.

Translation: "It's a Ranch with a leaky roof!!"



</span>
 

Dave Smith

Senior Member
Joined
Jan 14, 2002
Professional Status
Certified Residential Appraiser
State
Wisconsin
I plead guilty to all charges. :oops:
My momma warned me there would be days like this. :(
Sometimes it doesn't even pay to crawl out of bed. :!:

Dave Smith
 

Bobby Bucks

Elite Member
Joined
Jan 27, 2002
Professional Status
Real Estate Agent or Broker
State
North Dakota
Dave...after reading the charges leveled against you, yours truly made an executive decision. We
put all work on hold and put you on trial here at ranch (it is Monday after all). The charges were
serious enough to warrant a retrospective post review. We were on the verge of recommending
your immediate incarceration until one of our alert assistants brought to my attention that you’ve
been using a locator arrow in all your posts which proves your innocence beyond any reasonable
doubt. As for the charges of rudeness, IMHO, appraiser surliness is a privilege of ownership,
especially when the fax bin is full. :)

The Bucks Ranch Rocks
 

Dave Smith

Senior Member
Joined
Jan 14, 2002
Professional Status
Certified Residential Appraiser
State
Wisconsin
Thanks Bobby :!: :!: :!: I needed a pick-me-up right before I head out the door to pour myself a pick- me- up :!: Your post came to my rescue :lol:

Thanks again, and MAKE IT A GREAT DAY IN YOUR PART OF THE WORLD :D
 
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