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Credit Card Fraud Again

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Ken in Arkansas

Junior Member
Jan 20, 2002
Professional Status
Certified General Appraiser
I got the following e-mail this morning:

Dear customer,

Recently we have received an order made by using your personal credit card information.
This order was made online at our official BestBuy website on 06/19/2003.
Our Fraud Department has some suspicions regarding this order and we need you to visit a special Fraud Department page at our web store where you can confirm or decline this transaction by providing us with the correct information.
Your e-mail address has been taken from National Credit Bureau.

Click the link below to visit a special Fraud Department page to resolve the cause of the problem.

Item No: 73890
CDA-9815 In-Dash CD Player/AI-Changer Controller
Price: $387.65 Qty: 2 Total: $775.3
The order listed above has not yet been processed.
The reason for the delay in processing your order is:


- Information provided:
Staten Island, NY 10306
United States
phone# 206-337-9843

In our effort to deter fraudulent transactions, we need your help in providing us with the correct information. Your prompt response is needed to avoid any unauthorized charges to your credit card.
Click the link below to visit a special Fraud Department page to resolve the cause of the problem.


It looks official enough, but red flags immediately went up. I went to the BB website and they have a message under the 'contact us" bar saying that this e-mail is indeed a hoax. If one responds to the message they try to get your SS #'s, credit card #'s, etc.


Cliff Salisbury

Senior Member
Jan 16, 2002
Professional Status
Retired Appraiser
A computer group that I belong to posted this from the Symantec web site.

BestBuy Order Fraud Alert Hoax

Symantec Security Response encourages you to ignore any messages regarding this hoax. It is harmless and is intended only to cause unwarranted concern.

Type: Hoax

The following hoax message has been sent by email. The message included links that appeared to be from BestBuy. However, if you clicked the links, you would be sent to a page that does not belong to BestBuy. This Web hosting company has removed this page.
Jan 13, 2002
Professional Status
Retired Appraiser
Just received this from Best Buy:


Late Wednesday afternoon, June 18, 2003, Best Buy became aware of an unauthorized and deceptive e-mail to consumers titled "Fraud Alert." That e-mail message, which requested personal information (i.e., social security and credit card numbers), claimed to come from the BestBuy.com Fraud Department. That message was NOT from Best Buy or any of our affiliates.

Best Buy is working with the appropriate law enforcement authorities to quickly resolve the situation. We are working to shut down sites affiliated with that unauthorized e-mail and Best Buy will work with law enforcement authorities to prosecute any perpetrators involved in this illegal act to the fullest extent of the law. If you replied to the fraudulent
e-mail in any way, contact your bank and/or credit card companies immediately.

No Best Buy systems have been compromised, and our online business is secure. The privacy of your personal information is of the utmost importance to Best Buy and any information you provide to us is handled according to our Privacy Policy.

As part of the preparation for the relaunch of BestBuy.com, online purchasing will be temporarily unavailable beginning Friday, June 20; however, our product information and helpful resource articles will still be available. Rest assured, the fraudulent e-mail will not affect the launch of our redesigned Web site.

If you have any questions, call Customer Care at 1-888-BEST BUY (237-8289) or visit our Online Pressroom.

To find out more about protecting your information, visit the Federal Trade Commission's Identity Theft Web site at www.consumer.gov/idtheft.

Thank you for being a valued Best Buy customer.


If you've opted out of Best Buy promotional e-mails, don't worry: you haven't been signed up again. We just wanted to make sure you knew about this situation, regardless of whether you receive Best Buy promotional e-mails. You will NOT continue to receive Best Buy promotional e-mails. Thank you.

Mike Garrett RAA

Elite Member
Gold Supporting Member
Jan 14, 2002
Professional Status
Certified Residential Appraiser
Got the same message from best buy.
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