- Jan 14, 2002
- Professional Status
- Certified Residential Appraiser
I have always used Netscape as my browser but now I have had to install Explorer because BankOne won't allow the use of Netscape to access their web site at "bankonevendors.com."
Neither I nor my ISP techie, Bob (and he is good!) can get Explorer to work right. We have installed version 6.0 on my Dell XPS 500 computer, with Zone Alarm 2.6 as my firewall. Netscape and several other programs I use all work fine.
Bob has installed Explorer 6.0 twice on my machine, without success. When started up Explorer will connect to the ISP server but Zone Alarm does not react even though ZA doesn't have Explorer approved for access to the web.
After my connection to the ISP is made Explorer comes up with an error message stating that the web start up page could not be displayed. We have tried running Explorer with ZA disabled, no luck. We have tried running it with virtually all programs in the system tray closed out, no luck.
We click on the Explorer "Help" tab and then on "About IE Explorer" at which point Explorer freezes up. It then takes three or four attempts with Ctrl-Alt-Del to get Explorer to shut down.
Bob has researched the Microsoft Knowledge base, found three articles that seemed to deal with the topic, with no success at solving the problem.
Bob then called Microsoft tech support. Of course they said they had never heard of our situation and had no suggestions for solving it.
Bob says it looks like a "TCP binding issue" to him. Has anyone encountered this problem? Any suggestions or solutions?