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PayPal.com if you use it, are you happy with the service?

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Thread Starter
Elite Member
Jan 16, 2002
Professional Status
Retired Appraiser
I'm thinking about using PayPal.com so I can accept credit card payments from customers. I don't anticipate a lot of credit card payees, but would like to offer this method of paying for appraisals if it reasonably hassle free.

Is it easy to use from your standpoint and from the homeowners standpoint?

How do you handle the fact there is not a standard charge?

I guess there is a 2.9% plus 30 cent charge against the fee. This then puts the money in your PayPal account. If you remove the money from the account, do you have to pay 2.9% on what you remove.

Thanks in advance for any info you might have.

Jeff Horton

Senior Member
Jan 15, 2002
Professional Status
Certified Residential Appraiser
I have not used PayPal for Appraisals yet. I am setting it up on my web site but I have received payments from some aquarium plant trading and have been well pleased so far. No problems.

The only thing that has me concerned was discussed in another thread. That is when the client is not happy with the Appraisal and files a complaint with their credit card company. The burden on proof is going to be on us. Credit Card company is not going to know that we cannot have a predermined value. Its going to be up to us to prove to them that yes we did out part and they do owe us the money.


Elite Member
Jan 14, 2002
Professional Status
Certified Residential Appraiser
I have only used Pay Pal to pay for items on the net and have been happy with the sevice. The folks I have sent money to always comment on how easy it is.


Freshman Member
Jan 17, 2002
I have also used Paypal to purchase on the net, not to receive payment. I do know that the card companies(Visa, Mastercard) allow the card holder 6 months to dispute the transaction, and that they puts the ball in your court to prove the transaction. It is called a chargeback, and then the companies like PayPal might charge an additional fee due to the chargeback. I hope the info helps.

Gary in northern MN

I've used PayPal quite a bit for buying and selling both on the net and have been very happy with them. Haven't actually used it for an appraisal fee yet, but have offered it. Their website has always worked fast and flawless for me.
The only problem I encountered was trying to contact them. Like all bigger websites, they make it difficult to get in touch with them personally and direct you through FAQ's and contact forms that never fit my problem (why is that?), all of which I consider "timesuckers". Once I managed to get in touch with them, their customer service was super.
I have considered the concern about cancellation of payment by disgruntled homeowners through any form of credit card payment, but consider that one of the risks of business.
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