Stay off Charter!

[JWBourgeois]

A word to you appraisers who EDI reports and want a faster ISP and are thinking of switching to cable internet service. Don't switch to Charter Communications...they have a 1meg size limit on outgoing emails!!! No edi on that system. I'm having to change ISP again because of this idiotic rule.

They pulled this fast one on me after I had been with them for several months, causing me all sorts of headaches and inconvenience.

 

[Jeff Horton]

Are you saying that they changed the rules after you signed up? This is a new rule? I was about to sign up with them because they are the only option for high speed access I have in my area.

 

[David S. Roberson]

I send all my EDI reports through Charter Pipeline (cable). It is really very fast, never had a problem. Very large reports with color pictures, aerial photos, maps & deeds, a copy of the order, etc. I just called their technical support (888) 239-9239, & they said I WAS limited, but the limit is 10 megs in outgoing mail. Tht's probably enough for my needs at this time.

 

[Jeff Horton]

Thanks for that input David. I called a freind of mine that has been on Charter for a long time. She sent herself a couple of 1.2 meg files with no problems. I was about to sign up till I read this. Going to call them and will see if they agree with what they told you.

 

[Restrain]

I've had the same problem, both with Charter and with ATT, not to mention dial-ups. Charter pipeline generally has a 2 M file size. Most dial-ups have a 1 Mb file size. Not only that, most e-mail systems will not accept over 1-2 MB file size anyway. So, if you're running bigger than that. look at ZIPping the file.

 

[AC King]

If you are using the "pdf" format, you may wish to print the pdf reports in at least two parts. I often send the main reports in one transmission and the photos in another. I do this for one particular client because they only have one color printer. The report goes one place the photos to the other.