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Stay off Charter!

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JWBourgeois

Thread Starter
Freshman Member
Joined
Jan 16, 2002
A word to you appraisers who EDI reports and want a faster ISP and are thinking of switching to cable internet service. Don't switch to Charter Communications...they have a 1meg size limit on outgoing emails!!! No edi on that system. I'm having to change ISP again because of this idiotic rule.

They pulled this fast one on me after I had been with them for several months, causing me all sorts of headaches and inconvenience.
 

Jeff Horton

Senior Member
Joined
Jan 15, 2002
Professional Status
Certified Residential Appraiser
State
Alabama
Are you saying that they changed the rules after you signed up? This is a new rule? I was about to sign up with them because they are the only option for high speed access I have in my area.
 

David S. Roberson

Senior Member
Gold Supporting Member
Joined
Jan 16, 2002
Professional Status
Certified Residential Appraiser
State
Tennessee
I send all my EDI reports through Charter Pipeline (cable). It is really very fast, never had a problem. Very large reports with color pictures, aerial photos, maps & deeds, a copy of the order, etc. I just called their technical support (888) 239-9239, & they said I WAS limited, but the limit is 10 megs in outgoing mail. Tht's probably enough for my needs at this time.
 

Jeff Horton

Senior Member
Joined
Jan 15, 2002
Professional Status
Certified Residential Appraiser
State
Alabama
Thanks for that input David. I called a freind of mine that has been on Charter for a long time. She sent herself a couple of 1.2 meg files with no problems. I was about to sign up till I read this. Going to call them and will see if they agree with what they told you.
 

Restrain

Elite Member
Joined
Jan 22, 2002
Professional Status
Certified General Appraiser
State
Florida
I've had the same problem, both with Charter and with ATT, not to mention dial-ups. Charter pipeline generally has a 2 M file size. Most dial-ups have a 1 Mb file size. Not only that, most e-mail systems will not accept over 1-2 MB file size anyway. So, if you're running bigger than that. look at ZIPping the file.
 

AC King

Sophomore Member
Joined
Jan 20, 2002
If you are using the "pdf" format, you may wish to print the pdf reports in at least two parts. I often send the main reports in one transmission and the photos in another. I do this for one particular client because they only have one color printer. The report goes one place the photos to the other.
 
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