Let me be Frank
Sophomore Member
- Joined
- Mar 21, 2008
- Professional Status
- Licensed Appraiser
- State
- California
Read from the bottom up. First message was from us sending them their completed appraisal 24 hours after we completed the inspection.
**************************
XXXXXX,
$150 is a standard fee throughout the industry. Some might charge less and I know many who charge more.
As far as you attacking me and my company by saying you have not gotten “good service” from us, you have some serious issues you need to deal with You may think the fee is too high, which it is not for the amount of work it takes to provide a Rent Survey, or you may not like me personally…but not getting good service? We turned your report around for you in 24 hours and did everything you asked of us without hesitation. I even took your call last night while I was sailing on my boat becaues I knew it was you. That is not good service?
We work hard for our people and we expect the same in return. We are not new at this game as well and we are good at what we do. In fact when most appraisers are dwindling down to absolutely no business or one of the 300 a month leaving the industry, we are growing and thriving. We have forged great relationships with our existing companies and loan professionals (key word there…"PROFESSIONALS”). One thing though, we will only work with good people and my attitude has always been “respect works both ways” (not only in business but in life as well). Did I attack you for not honoring your word…twice? So for you to personally attack me and my company saying you have not received good service does not work for me, unless…if it were the case then I would understand and do something about it. But both you and I know this is and has not been the case in our ONE assignment with you and your company.
In your explanation of what happened, this is typical with many loan officers who order appraisals and either forget or neglect paying their bills to appraisers (this is an epidemic in the industry). We are outstanding over $XXK in good faith where many in your industry promised payment but have not followed through. That has forced us to work COD ONLY. So you ran out of checks (you told Barb you already had a check made out)? You forgot about paying us? Same result, we get put at the bottom of the list and don’t get paid. So when we have to put our foot down and say no money, no report we are the ones who look like the bad guy. Well, good people would understand that. The others, well? I would rather go find new company’s to work with where we get paid for the work we do and not have to fight tooth and nail to collect our fees. Sorry you feel you are not getting good service. We tried…
Frank XXXXXXXX
XXXXXX XXXXXXXXXX, zzz
Cell: zzz.zzz.XXXX
Fax: zzz.zzz.XXXX
Email: XXXX@XXXXXXXX.XX
Web: www.XXXXXXXXXXXXXXXX.XX
- - - - - - - -
THIS MESSAGE, INCLUDING ANY ATTACHMENTS, IS INTENDED ONLY FOR THE USE OF THE INDIVIDUAL(S) OR ENTITY TO WHICH IT IS ADDRESSED AND MAY CONTAIN INFORMATION THAT IS PRIVILEGED, CONFIDENTIAL, AND EXEMPT FROM DISCLOSURE UNDER APPLICABLE LAW. If you are not the intended recipient, or the employee responsible for delivering the message to the intended recipient, you are hereby notified that dissemination, distribution or copying of this communication is strictly prohibited. If you have received this message in error, please notify us immediately by replying to this message. Thank you!
From: XXXXXX XXXXXXX[mailto:xxxxxxxx@fixedratefunding.com]
Sent: Wednesday, August 13, 2008 9:32 AM
To: 'Frank XXXXXXXXX'
Subject: RE: XXXX APPRAISAL
My incompetence? Well for your information the loan had to be switched from an owner occupied to NOO which is the reason that I need the form. I was not asking for free, but isn’t $150.00 steep? I am not new at doing loans, the reason that I chose you was because you are an approved on the Flagstar website and figured that I would give you a shot at getting some of this offices business so that the appraisals don’t’ have to go through the desk review status. Next thing attitude? I am looking out for my clients best interests, and questioning a $500.00 fee is not attitude it is just good customer service. As for the check issue, yes I did say that I was going to mail it immediately, but later I found out that I was out of checks, I was going to go to the bank and get a cashiers check, but quite honestly I got busy with all the other deals that this office is doing and forgot about getting the check, so I never “lied”, but thanks for that. If this is your final on the update, let me know.
xxxxxxxxx@fixedratefunding.com
From: Frank XXXXXXXX [mailto:XXXX@XXXXXX>XX]
Sent: Wednesday, August 13, 2008 9:20 AM
To: 'XXXXX XXXXXXX
Cc: 'Frank XXXXXXXXX'
Subject: RE: XXXX APPRAISAL
XXXXXX,
You have got to be kidding ME! Not getting good service? We provide your appraisal in 24 hours and did everything you ask us to do IMMEDIATELY. Then because of your incompetence you want us to complete an additional assignment for you for FREE. You must be new at doing loans and I do not appreciate your attitude (you obviously have no people or business skills).
Also, originally you said you were going to mail us a check immediately for this assignment, which you did not. Then you said you had the check made out to $350 so you couldn’t pay us our standard $375 fee when you met Barb to finally pay for your appraisal. Funny thing happened, you didn’t have a check and you ended up paying cash for the appraisal so you "lied" twice in our short relationship. You are just like the many other “hotshots’ in the industry with integrity issues. You need to take a good look at yourself.
As far as your appraisal goes, I made a mistake. The price for “YOUR” Rent Survey is $250 plus the $50 you shorted us on our original appraisal.
By the way, we will never do business with you again. You guys are a dime a dozen.
The only communication I want from you is for you to fax over a new order for your assignment and get me the money. Other than that we have no reason to speak or communicate.
Frank XXXXXXXX
XXXXXX XXXXXXXXXX, zzz
Cell: zzz.zzz.XXXX
Fax: zzz.zzz.XXXX
Email: XXXX@XXXXXXXX.XX
Web: www.XXXXXXXXXXXXXXXX.XX
- - - - - - - -
THIS MESSAGE, INCLUDING ANY ATTACHMENTS, IS INTENDED ONLY FOR THE USE OF THE INDIVIDUAL(S) OR ENTITY TO WHICH IT IS ADDRESSED AND MAY CONTAIN INFORMATION THAT IS PRIVILEGED, CONFIDENTIAL, AND EXEMPT FROM DISCLOSURE UNDER APPLICABLE LAW. If you are not the intended recipient, or the employee responsible for delivering the message to the intended recipient, you are hereby notified that dissemination, distribution or copying of this communication is strictly prohibited. If you have received this message in error, please notify us immediately by replying to this message. Thank you!
From: CCCCC XXXXXXXX [mailto:XXXXXXXXX@fixedratefunding.com]
Sent: Wednesday, August 13, 2008 9:05 AM
To: 'Frank XXXXXXXXX'
Subject: RE: XXXX APPRAISAL
Wow, $150.00 are you kidding me, so you want $500.00 total for that appraisal? I don’t know about you but I rely on repeat and referral business and so far I am not getting good service. Can you get the rent value in at what is needed?
xxxxxxxx@fixedratefunding.com
From: Frank XXXXXXXX [mailto:XXXX@XXXX.XX]
Sent: Wednesday, August 13, 2008 9:00 AM
To: 'XXXXX XXXXXXX'
Cc: 'Frank XXXXXXX'
Subject: RE: XXXX APPRAISAL
Hi XXXXXX,
Originally you notifed us that this was owner occupied. A 1007 is a Single Family Rent Schedule / Operating Income Statement, which is an additional report/assignment (not included with a normal SFR appraisal). The cost is an additional $150.00 and we will require another order form (tick RENT SURVEY on the attached order form). We will have to do the required research necessary to provide this report to you. Once again per our company's policy we require payment up front on all assignments. I can swing by today in my running around and pick it up. In the interim Barb can get started with the necessary research required to complete this assignment and you should have it by early afternoon.
Checks need to be made payable to XXXXXX XXXXXXXXXX, zzz
Frank XXXXXXXX
XXXXXX XXXXXXXXXX, zzz
Cell: zzz.zzz.XXXX
Fax: zzz.zzz.XXXX
Email: XXXX@XXXXXXXX.XX
Web: www.XXXXXXXXXXXXXXXX.XX
- - - - - - - -
THIS MESSAGE, INCLUDING ANY ATTACHMENTS, IS INTENDED ONLY FOR THE USE OF THE INDIVIDUAL(S) OR ENTITY TO WHICH IT IS ADDRESSED AND MAY CONTAIN INFORMATION THAT IS PRIVILEGED, CONFIDENTIAL, AND EXEMPT FROM DISCLOSURE UNDER APPLICABLE LAW. If you are not the intended recipient, or the employee responsible for delivering the message to the intended recipient, you are hereby notified that dissemination, distribution or copying of this communication is strictly prohibited. If you have received this message in error, please notify us immediately by replying to this message. Thank you!
-----Original Message-----
From: xxxxxx xxxxxxx[mailto:xxxxxxxxx@fixedratefunding.com]
Sent: Tuesday, August 12, 2008 6:33 PM
To: 'Frank XXXXXXXX
Subject: RE: XXXX APPRAISAL
Frank due to this borrowers other properties we had to switch this over to
NOO, I need this exactly (I am pasting from the conditions from the lender):
Provide an addendum to the appraisal on form 1007 evidencing a minimum of
$2,565.00 in monthly rental income for the subject property.
Please get this to me as this is the only condition that I need to go to
docs. Thanks again.
"Showing You the Path to Financial Freedom"
XXXXXX XXXXXXXX
Fixed Rate Funding, Inc.
zzz XXXX zzz
zzz XXXXXX, CA
xxxxxxxxx@fixedratefunding.com
www.fixedratefunding.com
tel: zzz-zzz-XXXX
fax: zzz-zzz-XXXX
-----Original Message-----
From: Frank XXXXXXXX [mailto:info@xxxxxxxx.xx]
Sent: Friday, August 08, 2008 10:13 AM
To: xxxxxx@fixedratefunding.com
Subject: XXXX APPRAISAL
Hello XXXXXX,
Your report is attached in a .pdf format with this email.
Please reply to this email so we know you received it.
Also, let us know if there is anything else you are working on that you need
our help with in Southern California? Remember, the counties we cover are
San Diego, San Bernardino, Riverside, Los Angeles, Ventura and Orange
Counties and don't forget we are FHA approved.
Thank you for the business! We really do appreciate it.
Frank XXXXXXXX
XXXXXX XXXXXXXXXX, zzz
Cell:: zzz.zzz.XXXX
Fax: zzz.zzz.XXXX
Email: XXXX@XXXXXXXX.XX
Web: www.XXXXXXXXXXXXXXXX.XX
- - - - - - - -
THIS MESSAGE, INCLUDING ANY ATTACHMENTS, IS INTENDED ONLY FOR THE USE OF THE
INDIVIDUAL(S) OR ENTITY TO WHICH IT IS ADDRESSED AND MAY CONTAIN INFORMATION
THAT IS PRIVILEGED, CONFIDENTIAL, AND EXEMPT FROM DISCLOSURE UNDER
APPLICABLE LAW. If you are not the intended recipient, or the employee
responsible for delivering the message to the intended recipient, you are
hereby notified that dissemination, distribution or copying of this
communication is strictly prohibited. If you have received this message in
error, please notify us immediately by replying to this message. Thank you!
**************************
XXXXXX,
$150 is a standard fee throughout the industry. Some might charge less and I know many who charge more.
As far as you attacking me and my company by saying you have not gotten “good service” from us, you have some serious issues you need to deal with You may think the fee is too high, which it is not for the amount of work it takes to provide a Rent Survey, or you may not like me personally…but not getting good service? We turned your report around for you in 24 hours and did everything you asked of us without hesitation. I even took your call last night while I was sailing on my boat becaues I knew it was you. That is not good service?
We work hard for our people and we expect the same in return. We are not new at this game as well and we are good at what we do. In fact when most appraisers are dwindling down to absolutely no business or one of the 300 a month leaving the industry, we are growing and thriving. We have forged great relationships with our existing companies and loan professionals (key word there…"PROFESSIONALS”). One thing though, we will only work with good people and my attitude has always been “respect works both ways” (not only in business but in life as well). Did I attack you for not honoring your word…twice? So for you to personally attack me and my company saying you have not received good service does not work for me, unless…if it were the case then I would understand and do something about it. But both you and I know this is and has not been the case in our ONE assignment with you and your company.
In your explanation of what happened, this is typical with many loan officers who order appraisals and either forget or neglect paying their bills to appraisers (this is an epidemic in the industry). We are outstanding over $XXK in good faith where many in your industry promised payment but have not followed through. That has forced us to work COD ONLY. So you ran out of checks (you told Barb you already had a check made out)? You forgot about paying us? Same result, we get put at the bottom of the list and don’t get paid. So when we have to put our foot down and say no money, no report we are the ones who look like the bad guy. Well, good people would understand that. The others, well? I would rather go find new company’s to work with where we get paid for the work we do and not have to fight tooth and nail to collect our fees. Sorry you feel you are not getting good service. We tried…
Frank XXXXXXXX
XXXXXX XXXXXXXXXX, zzz
Cell: zzz.zzz.XXXX
Fax: zzz.zzz.XXXX
Email: XXXX@XXXXXXXX.XX
Web: www.XXXXXXXXXXXXXXXX.XX
- - - - - - - -
THIS MESSAGE, INCLUDING ANY ATTACHMENTS, IS INTENDED ONLY FOR THE USE OF THE INDIVIDUAL(S) OR ENTITY TO WHICH IT IS ADDRESSED AND MAY CONTAIN INFORMATION THAT IS PRIVILEGED, CONFIDENTIAL, AND EXEMPT FROM DISCLOSURE UNDER APPLICABLE LAW. If you are not the intended recipient, or the employee responsible for delivering the message to the intended recipient, you are hereby notified that dissemination, distribution or copying of this communication is strictly prohibited. If you have received this message in error, please notify us immediately by replying to this message. Thank you!
From: XXXXXX XXXXXXX[mailto:xxxxxxxx@fixedratefunding.com]
Sent: Wednesday, August 13, 2008 9:32 AM
To: 'Frank XXXXXXXXX'
Subject: RE: XXXX APPRAISAL
My incompetence? Well for your information the loan had to be switched from an owner occupied to NOO which is the reason that I need the form. I was not asking for free, but isn’t $150.00 steep? I am not new at doing loans, the reason that I chose you was because you are an approved on the Flagstar website and figured that I would give you a shot at getting some of this offices business so that the appraisals don’t’ have to go through the desk review status. Next thing attitude? I am looking out for my clients best interests, and questioning a $500.00 fee is not attitude it is just good customer service. As for the check issue, yes I did say that I was going to mail it immediately, but later I found out that I was out of checks, I was going to go to the bank and get a cashiers check, but quite honestly I got busy with all the other deals that this office is doing and forgot about getting the check, so I never “lied”, but thanks for that. If this is your final on the update, let me know.
"Showing You the Path to Financial Freedom"
Fixed Rate Funding, Inc.
xxxxxxxxx@fixedratefunding.com
tel:
fax:
From: Frank XXXXXXXX [mailto:XXXX@XXXXXX>XX]
Sent: Wednesday, August 13, 2008 9:20 AM
To: 'XXXXX XXXXXXX
Cc: 'Frank XXXXXXXXX'
Subject: RE: XXXX APPRAISAL
XXXXXX,
You have got to be kidding ME! Not getting good service? We provide your appraisal in 24 hours and did everything you ask us to do IMMEDIATELY. Then because of your incompetence you want us to complete an additional assignment for you for FREE. You must be new at doing loans and I do not appreciate your attitude (you obviously have no people or business skills).
Also, originally you said you were going to mail us a check immediately for this assignment, which you did not. Then you said you had the check made out to $350 so you couldn’t pay us our standard $375 fee when you met Barb to finally pay for your appraisal. Funny thing happened, you didn’t have a check and you ended up paying cash for the appraisal so you "lied" twice in our short relationship. You are just like the many other “hotshots’ in the industry with integrity issues. You need to take a good look at yourself.
As far as your appraisal goes, I made a mistake. The price for “YOUR” Rent Survey is $250 plus the $50 you shorted us on our original appraisal.
By the way, we will never do business with you again. You guys are a dime a dozen.
The only communication I want from you is for you to fax over a new order for your assignment and get me the money. Other than that we have no reason to speak or communicate.
Frank XXXXXXXX
XXXXXX XXXXXXXXXX, zzz
Cell: zzz.zzz.XXXX
Fax: zzz.zzz.XXXX
Email: XXXX@XXXXXXXX.XX
Web: www.XXXXXXXXXXXXXXXX.XX
- - - - - - - -
THIS MESSAGE, INCLUDING ANY ATTACHMENTS, IS INTENDED ONLY FOR THE USE OF THE INDIVIDUAL(S) OR ENTITY TO WHICH IT IS ADDRESSED AND MAY CONTAIN INFORMATION THAT IS PRIVILEGED, CONFIDENTIAL, AND EXEMPT FROM DISCLOSURE UNDER APPLICABLE LAW. If you are not the intended recipient, or the employee responsible for delivering the message to the intended recipient, you are hereby notified that dissemination, distribution or copying of this communication is strictly prohibited. If you have received this message in error, please notify us immediately by replying to this message. Thank you!
From: CCCCC XXXXXXXX [mailto:XXXXXXXXX@fixedratefunding.com]
Sent: Wednesday, August 13, 2008 9:05 AM
To: 'Frank XXXXXXXXX'
Subject: RE: XXXX APPRAISAL
Wow, $150.00 are you kidding me, so you want $500.00 total for that appraisal? I don’t know about you but I rely on repeat and referral business and so far I am not getting good service. Can you get the rent value in at what is needed?
"Showing You the Path to Financial Freedom"
Fixed Rate Funding, Inc.
xxxxxxxx@fixedratefunding.com
tel:
fax:
From: Frank XXXXXXXX [mailto:XXXX@XXXX.XX]
Sent: Wednesday, August 13, 2008 9:00 AM
To: 'XXXXX XXXXXXX'
Cc: 'Frank XXXXXXX'
Subject: RE: XXXX APPRAISAL
Hi XXXXXX,
Originally you notifed us that this was owner occupied. A 1007 is a Single Family Rent Schedule / Operating Income Statement, which is an additional report/assignment (not included with a normal SFR appraisal). The cost is an additional $150.00 and we will require another order form (tick RENT SURVEY on the attached order form). We will have to do the required research necessary to provide this report to you. Once again per our company's policy we require payment up front on all assignments. I can swing by today in my running around and pick it up. In the interim Barb can get started with the necessary research required to complete this assignment and you should have it by early afternoon.
Checks need to be made payable to XXXXXX XXXXXXXXXX, zzz
Frank XXXXXXXX
XXXXXX XXXXXXXXXX, zzz
Cell: zzz.zzz.XXXX
Fax: zzz.zzz.XXXX
Email: XXXX@XXXXXXXX.XX
Web: www.XXXXXXXXXXXXXXXX.XX
- - - - - - - -
THIS MESSAGE, INCLUDING ANY ATTACHMENTS, IS INTENDED ONLY FOR THE USE OF THE INDIVIDUAL(S) OR ENTITY TO WHICH IT IS ADDRESSED AND MAY CONTAIN INFORMATION THAT IS PRIVILEGED, CONFIDENTIAL, AND EXEMPT FROM DISCLOSURE UNDER APPLICABLE LAW. If you are not the intended recipient, or the employee responsible for delivering the message to the intended recipient, you are hereby notified that dissemination, distribution or copying of this communication is strictly prohibited. If you have received this message in error, please notify us immediately by replying to this message. Thank you!
-----Original Message-----
From: xxxxxx xxxxxxx[mailto:xxxxxxxxx@fixedratefunding.com]
Sent: Tuesday, August 12, 2008 6:33 PM
To: 'Frank XXXXXXXX
Subject: RE: XXXX APPRAISAL
Frank due to this borrowers other properties we had to switch this over to
NOO, I need this exactly (I am pasting from the conditions from the lender):
Provide an addendum to the appraisal on form 1007 evidencing a minimum of
$2,565.00 in monthly rental income for the subject property.
Please get this to me as this is the only condition that I need to go to
docs. Thanks again.
"Showing You the Path to Financial Freedom"
XXXXXX XXXXXXXX
Fixed Rate Funding, Inc.
zzz XXXX zzz
zzz XXXXXX, CA
xxxxxxxxx@fixedratefunding.com
www.fixedratefunding.com
tel: zzz-zzz-XXXX
fax: zzz-zzz-XXXX
-----Original Message-----
From: Frank XXXXXXXX [mailto:info@xxxxxxxx.xx]
Sent: Friday, August 08, 2008 10:13 AM
To: xxxxxx@fixedratefunding.com
Subject: XXXX APPRAISAL
Hello XXXXXX,
Your report is attached in a .pdf format with this email.
Please reply to this email so we know you received it.
Also, let us know if there is anything else you are working on that you need
our help with in Southern California? Remember, the counties we cover are
San Diego, San Bernardino, Riverside, Los Angeles, Ventura and Orange
Counties and don't forget we are FHA approved.
Thank you for the business! We really do appreciate it.
Frank XXXXXXXX
XXXXXX XXXXXXXXXX, zzz
Cell:: zzz.zzz.XXXX
Fax: zzz.zzz.XXXX
Email: XXXX@XXXXXXXX.XX
Web: www.XXXXXXXXXXXXXXXX.XX
- - - - - - - -
THIS MESSAGE, INCLUDING ANY ATTACHMENTS, IS INTENDED ONLY FOR THE USE OF THE
INDIVIDUAL(S) OR ENTITY TO WHICH IT IS ADDRESSED AND MAY CONTAIN INFORMATION
THAT IS PRIVILEGED, CONFIDENTIAL, AND EXEMPT FROM DISCLOSURE UNDER
APPLICABLE LAW. If you are not the intended recipient, or the employee
responsible for delivering the message to the intended recipient, you are
hereby notified that dissemination, distribution or copying of this
communication is strictly prohibited. If you have received this message in
error, please notify us immediately by replying to this message. Thank you!
