2 different stories from InterFlood

[Stephen J. Vertin MAI]

I debated whether or not to put this on the main forum because it is a technical issue but I am wondering if the problem is wide spread. I am getting 2 different stories from InterFlood map tech support.

What is with InterFlood maps coming out dark on black and white printers when you print directly from the Internet? I called technical support. The first time and they said this was a wide spread problem with AOL users. He told me to use MSN. When I did, same issue dark maps. Called back and the new tech guy said it was hardware related and no one else seems to be having the problem. Therefore, the problem is in my hardware. His supervision said the same. However, I am not having problems with printing other material. What is the real story? Is any one else having this problem?



Steve Vertin

 

[wyecoyote]

Steve,

Typically that is there first response that it is a hardware related issue. They actually train all there support personel to blaim it on something else (hardware people blaim software and vice versue) it off on someone else. Would sugest that you tell them that it is not hardware related and you never had any problems in the past. Furthemore, tell them you want to talk to there supervisor.

Ryan

 

[Bryan (OK)]

I use interflood and have never had this problem. I have not tried printing directly from the net, but cannot imagine how it would be any different. I pull the map, save it to a file on my HD, then go back to WinTotal and pull the digital map in like any other file or picture.

Mine print out just as they appear on screen, WYSIWYG.

FYI,

Bryan

 

[Stephen J. Vertin MAI]

Bryan:

Next time you pull a map try printing it directly from the net. See if you get the same results. I do not do forms, well I rarely do forms. So rarely I still use MC2 (dos version). It seems there are no problems with down load and printing it from a form software. The problem is when it is printed online.

Steve Vertin

 

[TC]

Steve,

I have never had that problem. Why not copy and paste it to a different program like MicroSoft Publisher and see if the results are the same?

TC

 

[Michael_Combs]

Steve,

My name is Michael Combs and I'm the product manager for InterFlood. I was also previously a developer for many years. Send me some information and I'll see if we can figure this out. My email address is michael@alamode.com. If you could first send me the address for which you're trying to retreive a flood map and a more detailed description of the problem I'll see what I can do.

Michael Combs
InterFlood Product Manager
a la mode, inc.

 

[Stephen J. Vertin MAI]

Michael:

Thank you for your offer. However, tech called back and explained your company buys maps which are actually slightly off white. Thereby, a color code is entered when they are put online. He further explained some older printers (which I have one) pick this up and print it in gray. It looks like a black and white copier's copy of a color map. He further explained that there was not much they could do. He gave me a full refund, which I appreciate as a customer. He was polite and addressed my concerns. Although I had a problem he went out of the way to correct it. When it could not be corrected he did the right thing and gave me my money back. I am looking for another on line flood map provider, but if I have the same problem with the rest I will return to your company because of this fellows good service. I have no beef with InterFlood. Thank you.

Steve Vertin

 

[Jo Ann Meyer Stratton]

I use Day One and have since 1987. Tech support kept telling me with Nova there was a problem with the printer driver because the typed in data would print a completely different size than what was set in the computer. Finally figured out what they meant!! My HP Laser Printer 4 plus is set to 600 dpi, my HP Inkjet 2200 is set to 300 dpi. So my problem reports would have some pages printed on the laser and some printed on the ink jet because they wouldn't print on the laser. The solution turned out to be very simple, when printing my problem pages or reports, reset the dpi on the laser printer to 300! And that is what Day One tech support meant when they told me there was a problem with the printer driver. Could that be a clue to your Interflood maps?

 

[Stephen J. Vertin MAI]

Jo Ann

It could be. I have a very similar set-up to you. I also have a Laser Jet 4 Plus but my color printer is a Minnolta 2200 Laser.

Steve Vertin

 

[Stephen J. Vertin MAI]

Jo Ann

It could be. I have a very similar set-up to you. I also have a Laser Jet 4 Plus but my color printer is a Minnolta 2200 Laser.

Steve Vertin