- Joined
- Feb 14, 2002
- Professional Status
- Certified Residential Appraiser
- State
- Louisiana
A post today by the CEO of a national tech platform company. At least someone is saying out loud what has been known for years, but he forgot add one thing-they want it cheap too. Anyway, read below:
A lot of the disagreements on public forums between appraisers and the rest of the industry boils down to the following misconception:
Appraisers believe lenders should care mostly about the quality of the report and using the appraisal as a tool to accurately understand the value of a property
What many fail to recognize though is that the way the industry is set up, the vast majority of mortgage lenders do not retain the risk of a loan (and therefore the risk of the collateral value) because they are selling the loans to the GSEs or other investors
So the incentive for the lender is to meet the minimum quality thresholds and get the appraisal done as efficiently as possible so they can sell the loan and turn around and move onto the next, while providing a good experience for their customer (the borrower)
That's why appraisers who prioritize their service levels are rewarded and those that are difficult to work with (even if their reports are amazing quality) are punished
For appraisers this is an unfortunate reality, but understanding why your customers care about what they do is extremely important to actually solving their problems
A lot of the disagreements on public forums between appraisers and the rest of the industry boils down to the following misconception:
Appraisers believe lenders should care mostly about the quality of the report and using the appraisal as a tool to accurately understand the value of a property
What many fail to recognize though is that the way the industry is set up, the vast majority of mortgage lenders do not retain the risk of a loan (and therefore the risk of the collateral value) because they are selling the loans to the GSEs or other investors
So the incentive for the lender is to meet the minimum quality thresholds and get the appraisal done as efficiently as possible so they can sell the loan and turn around and move onto the next, while providing a good experience for their customer (the borrower)
That's why appraisers who prioritize their service levels are rewarded and those that are difficult to work with (even if their reports are amazing quality) are punished
For appraisers this is an unfortunate reality, but understanding why your customers care about what they do is extremely important to actually solving their problems
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