GPF errors are starting to happen!

[Dave Smith]

Members:

The following is my email with ACI today about GPF errors I have been having and the response I got from Corey Sherman in Tech Support.
Maybe this will help some of you. Maybe not!

My email to Corey Sherman at ACI:

Corey:

Four times in the past two days I have gotten the GPF message shown below. Each time I lost data that had been entered since the last auto save (set for 5 minute saves). I have made no significant changes with my system or my software recently.

Are there any suggestions as to what I can do to stop this from happening? I am using V8.1.2.327 on a Dell Dimension XPS with 512 MB of RAM. Other than the normal stuff that runs in the background I have had only one other program running at the time of the GPFs. Help!!!

Dave Smith

REPORT32 caused a general protection fault
in module USER.EXE at 000b:00001b4f.
Registers:
EAX=00036bef CS=173f EIP=00001b4f EFLGS=00000246
EBX=00ca0000 SS=6ab7 ESP=0000c644 EBP=0000c664
ECX=00030001 DS=1687 ESI=000372c8 FS=643f
EDX=00010003 ES=0001 EDI=00000187 GS=0000
Bytes at CS:EIP:
66 26 ff 36 3c 00 53 9a fa 08 cf 16 c4 5e f6 26
Stack dump:
fffa91cf 643f0187 01870000 38dc0000 05640003 00000001 bff76bef 81f5054c
0894c670 72c8173f 08990003 0028c6b8 056401b7 81f5054c 0b2a5363 bff7b9c5

The response from Corey at ACI:

Dave

When do you get that error? It sounds like one that we have been getting calls on related to using picklists, primarily linked common responses. If this is the case, we might try having you not use linked common responses and see if you can recreate the error. If you still get the error this way, try creating a new picklist to narrow down this possibility that it's picklist related. It is possible for it to not be because of the picklist at all, in that case it would require further looking into. If you have any questions, or this does not clear anything up for you, feel free to give me a call.

Corey Sherman, Senior Support Rep
A+ Certified Technician
Polaroid Digital Solutions
csherman@polaroidforms.com
800.274.8727

 

[Farm Gal]

Dave:

I also have been getting a few GPF errors, which cause I beleive has been narrowed to individual files rather than picklist problems.... In one instance fault appeared to be a cloned report, in another one I had done much editing... soooo file corruption?

I am also noticing Apex has gone a little unstable requireing more frequent shut down of APEX but NOT Report...

Still overall much more stable than prior versions.