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They certainly have not attempted a mea culpa and apologized to their customers. I don't understand why they didn't other than their owners don't really care.
**** ACI. Its tough enough to keep clients these days. If you offer online renew then it better work. All I got is 4 charges for a renew and message through the software that I haven't renewed.
When I first called tech support the wait time was 34 minutes, then 37 minutes, then 41, then 45. Isn't the time supposed to lessen the longer you wait on hold?