What happened to my cd/dvd drives?

[Atlanta CG]

All of a sudden my computer will not recognize the cd and dvd drives (D & E). I checked the cables and pushed everything to make certain the cards and wires are connected properly but no luck. Why would both suddenly go out? Anyone know?

 

[GTM]

Have you added any new programs, spyware, anti virus or security suites?
I installed Norton security and it slowed down and made my computer act very inconsistent. I had to uninstall and use another for security purposes.

 

[DB]

Also certain CD/DVD burning softwares will cause the drives to disappear temporarily. Roxio is the worst for this that I know of and actually have a downloadable patch called "Driveup" that corrects it. You might Google some of the symptoms you are having and see what is available from others who have been there.

Good luck!!

 

[Midwest Guy]

Your CD ROM could be bad! Those are $50 to $120. I would try that after looking at software conflicts.

 

[jtengland]

Your motherboard could also be the culprit. In which case it could either be that your BIOS has taken a dump or perhaps the IDE port you're using went bad. I assume you have both drive chained up on the same cable...

Are the drives still giving you grief?

 

[Atlanta CG]

Thank you all for your advice. I have a Dell and they have an on-line chat room for problems. I addressed it there, someone within a few minutes talked about "upper and lower filters", going to msconfig and removing them (I know the dangers of msconfig), did it and all is well. (note: you are right, this was a Roxio problem as well in the past).