Hello Fellow Appraisers!
I have a concern from a lender who keeps asking me to provide photos of a damaged roof that the borrower / owner that I could not visually see from standing on the ground. The borrower / owner showed me the bucket where the leak was occurred, so I took a picture and explained the roof damage in a revision I did. Now, the lender says that they need photos of the roof damage.
To what point is it acceptable for them to make a request like this to me demanding pictures I don't have when I originally disclosed this in the report from the borrower / owner? I don't even think I have a ladder tall enough and even if I did, why would I want to walk on a damaged roof? Is this request acceptable?
Does anyone have any ideas of how much of this is mandatory and what should I say back to the AMC (who is in favor of the lender anyways) or state in the report for the lender that I don't have photos and it's an unreasonable request. I don't believe Fannie Mae would require us to do this. This is just a conventional refinance, not even FHA.
Please help me how to deal with this.
Thank you all!
JAM