ACI back up and running again.

[Damienvball]

Checked this morning and they seemed to be working again. mapping, etc all works.
Thank goodness! lol

 

[CommonSense]

Checked this morning and they seemed to be working again. mapping, etc all works.
Thank goodness! lol

Technically speaking ACI was only down from Wednesday to Friday only 2 days and the industry went haywire. Like any substantial business was gonna happen or be lost the end of the week prior to the BIGGEST HOLIDAY of the year after 1 of the SLOWEST years on record. What's that only saying Patience is a Virtue

 

[Terrel L. Shields]

speaking ACI was only down from Wednesday to Friday

I am not an ACI user, but I would not want to get hasty and dump them over this issue. Certainly, they need to somehow separate themselves from the parent company, and tighten their security measures, too. But if you have clients who insist you use other software, then pick one and try it. Clickforms is easy to learn. SFREP is also likely pretty easy. I'd say Total is the biggest vendor, and part of a larger company that could also be attacked - in fact, is more likely to be attacked than the smaller independents.

But at $300 or so, HomePuter seems to be a good cheap backup, in the event this happens again.

 

[Damienvball]

Technically speaking ACI was only down from Wednesday to Friday only 2 days and the industry went haywire. Like any substantial business was gonna happen or be lost the end of the week prior to the BIGGEST HOLIDAY of the year after 1 of the SLOWEST years on record. What's that only saying Patience is a Virtue

I heard some people freaked out and spent $800 singing up for new software already.

 

[glenn walker]

A lot of panic over a few days - I would not want to be in a fox hole with an appraiser ") LOL

 

[connecticut27]

I am not an ACI user, but I would not want to get hasty and dump them over this issue. Certainly, they need to somehow separate themselves from the parent company, and tighten their security measures, too. But if you have clients who insist you use other software, then pick one and try it. Clickforms is easy to learn. SFREP is also likely pretty easy. I'd say Total is the biggest vendor, and part of a larger company that could also be attacked - in fact, is more likely to be attacked than the smaller independents.

But at $300 or so, HomePuter seems to be a good cheap backup, in the event this happens again.

I was an independent appraiser for 19 years, and ended up going full time with an AMC about 8 weeks ago...I am an ACI user. But when we found out there had been a cyber attack issue, just five hours later they had all the staff appraisers who were using ACI downloading and using Total. It was nice to be able to keep working, but the AMC gave ACI NO time to get the issues resolved...and like you said - Total would be the next in line because they have so many customers. I am not a huge fan of Total, and I will plan to stay with ACI out of loyalty & just a basic understanding that cyber attack issues can happen to anyone these days.

 

[Mejappz]

I was an independent appraiser for 19 years, and ended up going full time with an AMC about 8 weeks ago...I am an ACI user. But when we found out there had been a cyber attack issue, just five hours later they had all the staff appraisers who were using ACI downloading and using Total. It was nice to be able to keep working, but the AMC gave ACI NO time to get the issues resolved...and like you said - Total would be the next in line because they have so many customers. I am not a huge fan of Total, and I will plan to stay with ACI out of loyalty & just a basic understanding that cyber attack issues can happen to anyone these days.

Terrell gave you some good advice. If you are going to continue to use ACI it’s good to have a backup. HomePuter has all the forms, and the learning curve is not that hard. It doesn’t have bells and whistles, but it’s a stable program that does the job.

 

[Deleted member 142783]

T

I heard some people freaked out and spent $800 singing up for new software already.

That would be me. And it was $1100

 

[alavalue]

Checked this morning and they seemed to be working again. mapping, etc all works.
Thank goodness! lol

It hasn't be back online since Saturday.

 

[Terrel L. Shields]

Pretty clearly, most people could have loaded new software Friday then would have been caught up by now. If trying to force the program to work, it's simply not worth the effort. Time is wasting. Will it be up tomorrow? Or a week from tomorrow. If they are not telling you anything about a time line, then I suspect they are having problems trying to bypass the ransomware. The attack may have come from a distant part of the company and have nothing to do with ACI directly - it's just the whole computer system is infected, and they don't have the key to unlock it.

Tuesday morning, you best plan on downloading HomePuter, SFREP, or Clickforms and be done with it. As for Total, it may well be the Cadillac system but remember CoreLogic and First Amer were once the same company that was split. I would think CoreLogic to have similar vulnerabilities as ACI when it comes to their systems.

With it taking 4 full days plus and no relief yet, I'd not waste another minute. Switch and bite the bullet. HomePuter is cheap, SFREP has a free six month trial, Clickforms a 30 day trial. ACI is toast.