Paulette in Texas
Sophomore Member
- Joined
- Jan 24, 2002
Dear Forum: So here's the story. Thurs 8:00 a.m. got the bulletin that we had 5 updates we needed to do from ala mode, yada, yada, yada. And so it began. Roadrunner fast zapped it all in just minutes, but it wouldn't load. All the usual builtin safeguards just kept giving error messages, and then some. Okay, tech gurus and 3 hours later the silly things got uploaded onto our system/network and everything seem fine. Left for field work. Bad mistake. 6:00 p.m. when we returned all 4 stations were now down and they stayed down Thurs, Fri, Sat, Sun and Mon...but Tues?
Yes, with our 24/7 Platinum thingie I was on the phone and not a happy camper with the cazillion error messages which were all "network" thingies. Okay, we got kicked to the big swat team guys and even over to the professional service side. As an aside here: let me say everybody was nice. Everybody tried. And tried. And tried. But we were still down. We called our own head of his own company: guru Tues am and put him in phone contact with professional services and swat guys to find the problem for all the software errors for our networking. My god, we had almost new server and 2 xp, 2 98 window stations which were all less than 2 years old. Let me also add this happened to us less than 45 days earlier too. For what we spent between them not counting our 24/7 Platinum, nor that businesses we just said, please we're down and don't send any more, we could have thrown all the computers/server threw the windows and bought at least 1 new server and 2 stations. But how the heck do you know when the glitches hit, that it won't be over with that next phone call or other thingie? As money is an object, we tend to hang on at least for awhile to solve the problems.
Well, SOLUTION AND PROBLEM SOLVED. Everybody, including our own guru believed it had to be "network" server related software issue. WRONG. They all tried every which way and then some, not once but over and over and then some. I have rebooted enough to be able to do it in my sleep. I have even learned something about xp stations and win2000 professional server software in this disaster.
Looks like as of 6 pm today and replacement of that stupid XD#$%@ network adapter in the server, that we are now up and running as well as we were when all was brand spanking new and faster than a speeding bullit.
Amazing. We are so ready to blame the downloads, or glitches of our software...me included. Haven't got the bill yet but it can't have been much of a cost item for the hardware. But it sure shut us down. Stupid thing even before our guru replaced it said it was NOT broken and that it had no errors and it was a 1-in a zillion chance as it was not mis-firing or whatever they do. He and all were shocked. It was defective.
Interesting though, what he said after he talked with ala mode for the 3/4th time: shocked they were so responsive to my little company. Amazed they were available when we called each time. Further amazed when talking with them that they were so knowledgeable and that they actually had 5 different tech guys meeting on my problems. According to this owner of his own network company: NOT the norm for business to get this kind of support. So for those who get *#(%^&W at the big guys...give a thanks for the support. We need them more than they need us. When was the last time you got any help in the software aisle of your local company? NOT. So yeah, big guy...ala mode and any other associated companies y'all spin off. THANKS. from your number 1 fan. We are BACK AND UP AND RUNNING...
By the way, before we dump on ala mode for any product they produce, (mercury,etc.) wait 6-12 months. If dbiggers signed onto any product for appraisers, believe in it. Like there's somebody who cares more? NOT. He is the original "buildit and they will come guru." Thanks ala mode gang.
go w...
Rotts rule and shih tzus fine too.
Yes, with our 24/7 Platinum thingie I was on the phone and not a happy camper with the cazillion error messages which were all "network" thingies. Okay, we got kicked to the big swat team guys and even over to the professional service side. As an aside here: let me say everybody was nice. Everybody tried. And tried. And tried. But we were still down. We called our own head of his own company: guru Tues am and put him in phone contact with professional services and swat guys to find the problem for all the software errors for our networking. My god, we had almost new server and 2 xp, 2 98 window stations which were all less than 2 years old. Let me also add this happened to us less than 45 days earlier too. For what we spent between them not counting our 24/7 Platinum, nor that businesses we just said, please we're down and don't send any more, we could have thrown all the computers/server threw the windows and bought at least 1 new server and 2 stations. But how the heck do you know when the glitches hit, that it won't be over with that next phone call or other thingie? As money is an object, we tend to hang on at least for awhile to solve the problems.
Well, SOLUTION AND PROBLEM SOLVED. Everybody, including our own guru believed it had to be "network" server related software issue. WRONG. They all tried every which way and then some, not once but over and over and then some. I have rebooted enough to be able to do it in my sleep. I have even learned something about xp stations and win2000 professional server software in this disaster.
Looks like as of 6 pm today and replacement of that stupid XD#$%@ network adapter in the server, that we are now up and running as well as we were when all was brand spanking new and faster than a speeding bullit.
Amazing. We are so ready to blame the downloads, or glitches of our software...me included. Haven't got the bill yet but it can't have been much of a cost item for the hardware. But it sure shut us down. Stupid thing even before our guru replaced it said it was NOT broken and that it had no errors and it was a 1-in a zillion chance as it was not mis-firing or whatever they do. He and all were shocked. It was defective.
Interesting though, what he said after he talked with ala mode for the 3/4th time: shocked they were so responsive to my little company. Amazed they were available when we called each time. Further amazed when talking with them that they were so knowledgeable and that they actually had 5 different tech guys meeting on my problems. According to this owner of his own network company: NOT the norm for business to get this kind of support. So for those who get *#(%^&W at the big guys...give a thanks for the support. We need them more than they need us. When was the last time you got any help in the software aisle of your local company? NOT. So yeah, big guy...ala mode and any other associated companies y'all spin off. THANKS. from your number 1 fan. We are BACK AND UP AND RUNNING...
By the way, before we dump on ala mode for any product they produce, (mercury,etc.) wait 6-12 months. If dbiggers signed onto any product for appraisers, believe in it. Like there's somebody who cares more? NOT. He is the original "buildit and they will come guru." Thanks ala mode gang.
go w...
Rotts rule and shih tzus fine too.
