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Curing the Mortgage Broker Affliction

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Esox

Member
Joined
Apr 13, 2008
Professional Status
Certified Residential Appraiser
State
Wisconsin
I was looking at the appraisal requests my wife and I have received this month and realized we have received just three from mortgage brokers. One was a complex lake front property from a large area MB company that at one time was one of my largest clients. Over the last eight months they faded away as a client probably due to my refusal to do comp checks. I also performed appraisals for three individual MBs that also decided about the same time they needed comp checks. They occasionally send me a cookie cutter sale and I was doing FHA appraisals for them. I spoke to one of them four or five weeks ago about the lack of recent FHA requests and he told me they were using (insert larger area firm here) as they are not as "picky" about repairs as I am.

I have been working to increase my local bank business, and have been receiving requests from two LOs that were referred to us from two other LOs we were working with at their bank. I have also been receiving requests from an LO at another bank that was referred to me from an LO colleague. I have two other solid bank clients, and have been trying to hook up with more LOs at these institutions. I have been making contacts by asking LOs that know me to recommend me for complex assignments.

My ERC business has been very solid for the last several months, and was up over 100% in the second quarter compared to the first. Miller Brewing is moving their HQ to Chicago and this is going to lead to a fair number of ERCs in the coming months I believe. Two are already in the pipeline.

Since I've been doing more ERC work I've been having more in depth conversations with real estate agents, and have been using that as a marketing opportunity. I complain about the problems with mortgage work and let them know I'm available to appraise listings of difficult sellers, unusual properties, etc. I also let them know I do estate and divorce work. My sister is the VP of operations of a five office sales firm and is also referring me to agents with difficult listings.

Anywhoo, this month my wife and I have received 34 appraisal requests to this point.

11 relos. I interviewed with two more transferees on Friday and would be surprised if these aren't ordered this coming week.

5 appraisals for individuals. Two divorces, one estate, one for a seller with an agent that suggested they get an appraisal due to a lack of activity at the chosen list price, and one for an individual in financial trouble. His lawyer suggested he get an appraisal to value his home. Four of these requests were the result of real estate agent referrals. I have found I have been able to charge higher fees for these appraisals than mortgage appraisals with absolutely no questions asked. I personally handle all these requests as well as all the ERCs, so I have been staying pretty focused.

18 appraisals for sales, new construction, and refi's. 15 of these are from our bank clients.

Only 3 of the 18 mortgage requests are from mortgage brokers. If you would have told me last summer that within one year my MB work would be less than 10% of my appraisal requests in a one month period, I would have felt ill thinking such a thing would put our business in serious jeopardy.

Instead, I feel we are pretty healthy. Of course, things can change quickly, but when I looked at this month's numbers, last month was fairly similar, I felt like we have shaken off the Mortgage Banker Affliction. Volume is not completely overwhelming for two appraisers, but we're working hard and for higher average fees. We're also not dealing with ridiculous UW requests, and MB complaints.

It was like going to bed with a fever after taking two or three Tylenol, and waking up cool and rested, if still a bit clammy from the experience.

Kevin

The Mortgage Broker Affliction. It CAN be cured.
 
Good.

I decided more than 10+ years ago to never again solicit a MB for appraisal assignments. The result: my life is much more pleasurable.

AMCs? Other than one AMC that provides assignments for a particular bank, no AMC work as my fees are "too high".

Life is good.
 
Marketing

Kevin - I admire your tenacity. As a recent "former" business manager for an appraisal company, I have witnessed a decent volume company collapse into a Maytag Repairman scenario waiting for the phone to ring from the former high volume mortgage brokers. Ain't going to happen. So, they are suffering death by a thousand cuts. Nice people but poor business minds. My thinking is that if there is no market for tomatoes, you grow corn. Good job.
 
Kevin,
As you know, I just started this year doing ERC relocation appraisals. I finally completed the training coarse only this past Sat. night as I received an email telling me my 90 days was up on Sunday at 10:27 am.

I have been receiving 2-3 orders / month and it seems that in this area of few corporations a lot of employees are electing to relocate to get out of their mortgages where they are "upside down" as the median priced home in the county has slid 46.5% from market highs in Dec, 2005
 
Once you get weaned off mortgage brokers you never want to go back.
 
It's been at least 5 years since I did any serious MB work and I am happy to say I don't miss it at all. I made the decision to cut them off and now I can do my job as I am supposed to do it. No pressure, just a good appraisal. Good luck to all of you that make the same decision and please get away from those MBs.
 
Im afraid Im still 95% MB. Im in Line with another firm to start FHA field reviews, and ready to start knocking on doors. This is a tough time to break in to some of these Banks. The first 2, One of which I had an in, uses an AMC, so Im off to a slow start. Ive been mainly MBs for 17 years, and its very tiring having some of them say with respect to a lender " your on there good list-they dont have any problems with your work-AND THATS NOT A GOOD THING !HA HA HA" I geuss now is as good a time as any.
 
Stick with the banks. The MB business is dying a quick death. Hardly anyone will take their deals anymore and soon no one will. They ruined their own business by sending junk loans to the lenders.

Up until a month ago I only did work for one MB and the volume was about 8/year. I fired them. Just too much trouble with the "I need four more comps that are closer, more recent, and more similar to the subject" crap. They are no longer worth doing business with.
 
Thank you for sharing this positive post - I still have a small portfolio of MB clients and I'm looking to migrate away from this fold entirely.

Its' always encouraging to hear that other people have done so with success.

Also, congrats on your productive month!
 
You guys are too hard on mb's. They aren't that bad. I've made a lot of my business with them. I work with mb's, banks, attorneys - anybody who needs an appraisal. As far as mb's go, just tell them what they want to hear and do your appraisal they way you should. If they get p!ssed off, well, they'll get over it. They usually forget after a few months anyway.
 
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