Does Tech Support Request from Total respond anymore?

[Digger88]

If I call to change my co info (silver) the number of people ahead of me goes UP. So, I tried sending support requests which go unbothered with. I'd feel better if they would just send me a gfy email. It would make the pain of learning a new app a little easier to swallow. Although, the new Regorra app looked so good all for free is looking better everyday and it just came out. Also, when I email support they actually responded in minutes by email. 2.6 and mobile coming out this fall.

 

[Surf Cat]

They're probably like most companies digger.... have the bare minimum staff to cover the basics so that the executives can retain their paychecks and bonuses.

I wonder how many Ala Mode employees have ripped off their headset, thrown it at the computer, and walked out the door.

One would think that all these appraisal software companies are seething at Fannie and Freddie.... it's just a frigging appraisal..... we're not trying to launch rockets up into space.

 

[Digger88]

yep, never been a CL fan. I always get a kick out of techs who say, would you like to submit a support ticket? bwaahahahahahahhaaaa I'd sooner get a response on the meaning of life then an actual solution to the issues I used to complain about but learned long ago just f it. I'll keep using the work-around

 

[OSU Beavers]

I just shelled out $1900 for Elite so they better pick up the phone 24/7!

 

[Zoe]

I just shelled out $1900 for Elite so they better pick up the phone 24/7!

I don't have elite but their silver phone support has become extremely slow on answer. You are number 15 in line. chat is pretty fast on picking up. Usually I don't have to call them unless I need for them to remote in on my desktop for some reason to check what is going on. I have silver support which limits support between 8am and 5pm M-F. No Sat and Sunday support with Silver or midnight, etc.

 

[Tom D]

You can change company info in total. However, whatever is designated as your password, you cannot log in to use total if you change it in the program. So, don't change that number without them doing it there.

 

[Elliott]

Have you tried 'chat' with their bot? Bots don't have anything else to do. : )

Search results for "Elite"

help.alamode.com

 

[Zoe]

Have you tried 'chat' with their bot? Bots don't have anything else to do. : )

Search results for "Elite"

help.alamode.com

If you want quick response, chat is the way to go. When you are in the app, you have the chat option.

 

[Airstream]

Use the Chat function first. I got on right away this morning.

 

[cashcatz]

I just shelled out $1900 for Elite so they better pick up the phone 24/7!

Did you not kick the tires on the other options? Some are even free till the end of year.