Caterina Platt
Senior Member
- Joined
- Jan 17, 2002
- Professional Status
- Certified Residential Appraiser
- State
- New Mexico
Has anyone dealt with HP on a warranty basis? A month and a half ago, I bought a new system from Circuit City. It is past their 30 day return time, so I must deal directly with HP. The CPU makes a growling noise for 5-10 minutes when powered up (pretty loud) and I think it's either the drive or the fan. The monitor periodically flickers as if it's being turned off, then recovers. (loose wiring???)
I call HP yesterday and sympathize with Nancy. I too was 'helped' by someone with a heavy accent, terribly hard to understand, and a reaaaly poor connection. The call is on my nickel. I tell her of both problems. She takes down the model and serial numbers for both pieces of equipment, then transfers me to a 'service tech'. Connection gets worse after the transfer. First lady only gives the 'service tech' an authorization number for the CPU, not the monitor. This would require yet another 20 minute phone call. I am told I need to ship the CPU back to HP and they will repair it, or replace it with a 'like new' remanufactured unit. Takes approximately 10-14 days. Not only am I out of business basically for 10 days to 2 weeks, I paid for new, and get a remanufactured unit? A month and a half after purchase????
I ask what are my options for upgrading a warranty to include onsite repair. NONE! I haven't bought a business PC. Well, I am a one person shop, I don't need a business PC. I am sure there are many more appraisers and other home office self employed types out there in the same boat. Granted, I do have a back up CPU, but it's acting kinda flaky-part of the reason I bought a new one. Am I being unreasonable, or does this sound like junk treatment???
Beware all. I checked Dell's site and it doesn't offer any different. What other options do we to keep our businesses running smoothly and get what we paid for????
I call HP yesterday and sympathize with Nancy. I too was 'helped' by someone with a heavy accent, terribly hard to understand, and a reaaaly poor connection. The call is on my nickel. I tell her of both problems. She takes down the model and serial numbers for both pieces of equipment, then transfers me to a 'service tech'. Connection gets worse after the transfer. First lady only gives the 'service tech' an authorization number for the CPU, not the monitor. This would require yet another 20 minute phone call. I am told I need to ship the CPU back to HP and they will repair it, or replace it with a 'like new' remanufactured unit. Takes approximately 10-14 days. Not only am I out of business basically for 10 days to 2 weeks, I paid for new, and get a remanufactured unit? A month and a half after purchase????
I ask what are my options for upgrading a warranty to include onsite repair. NONE! I haven't bought a business PC. Well, I am a one person shop, I don't need a business PC. I am sure there are many more appraisers and other home office self employed types out there in the same boat. Granted, I do have a back up CPU, but it's acting kinda flaky-part of the reason I bought a new one. Am I being unreasonable, or does this sound like junk treatment???
Beware all. I checked Dell's site and it doesn't offer any different. What other options do we to keep our businesses running smoothly and get what we paid for????