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Need Appraiser input on best software to engage residential appraisers

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TXInquiringMind

Freshman Member
Joined
Dec 30, 2021
Professional Status
Banking/Mortgage Industry
State
Texas
Hello All,

I am an IT manager in Financial Services. I am reaching out on this forum to do some research. Specifically I am looking to better understand if their is a particular software or service that residential appraisers in Texas prefer when it comes to engaging their services. I apologize up front for my complete lack of knowledge when it comes to the "Appraiser experience." There are a lot of systems and tools that lenders use to improve the customer experience for borrowers and those I am well acquainted with, but currently one of the worst experiences for borrowers is the long wait times for appraisals. So I am here to ask "How do you get and receive your work today, either through manual requests or systems? Are there any preferred Appraisal request systems and specifically are there any systems or processes soooo cumbersome that you do not accept work or requests for work from them?
 
NOT from Texas
BUT look up at the sponsored Links: You can use AppraiserUSA to contact those appraisers
in your area for FREE.
 
NOT from Texas
BUT look up at the sponsored Links: You can use AppraiserUSA to contact those appraisers
in your area for FREE.
Thank you for the suggestion. I work for a lender that does business across Texas so I was hoping for responses not just from San Antonio but all over the state.
 
Maybe look into Mercury Network (owned by the CoreLogic overlord). Or just direct email. The software costs someone, either the lender or the appraiser, but I can understand from a management standpoint it might be better than direct emailing appraisers and keeping track of it all.
 
currently one of the worst experiences for borrowers is the long wait times for appraisals.
When I started 30 years ago the turn time was about 3 weeks. Why is that such a problem now? Asking for a friend.

There is no specialized software I know of but you can use a portal like RIMSCentral to send out orders. But when you invite appraisers to "bid" - they basically have been done either one or another of the following ways.

1. The bid is to determine a "Customary and Reasonable" fee so they can then assign it to an internal evaluator or appraiser. The "bidding" appraiser is asked to waste their time pulling up the property tax card or MLS to see what the property is, to see how easy it will be to find comps and to make an appropriate bid.

2. The bid is a competition and once the client accepts the bid, that client then continues to seek a lower bid...then cancels the first bidder's assignment although they may have some considerable investment in time already.

3. The demand for a low fee or a short turn time in the face of abundant work means the appraiser has to put your work ahead of the others. Why should you be prioritized.

4. There is no consideration for problem appraisals. Many AMCs and banks seem to think a starter home subdivision of 80 houses built over a span of six months is the same as a 12 acre parcel ten miles out of town, with a 1928 house, remodeled six times and added on twice is the same amount of work.

5. To avoid the complications and time wasting issues presented in 1-4, appraisers often simply do not take on jobs from banks where they have had a bad experience before, where they have been pressured with short turn times and low fees. And e blasting assignments is a very bad way to operate and a red flag to appraisers.

So if you are saying
does business across Texas
does that mean only large cities? Small towns? Rural? I lived and worked in Texas many years. With the tumult of the oil business, the data from W. Texas is undoubtedly a nightmare, while SA, Dal-Worthington, Houston might be a quicker turn time.

As for fees, many appraisers are trying to make up for the lean years when they had to take 2nd jobs, and got $245 for an appraisal. And doing so not merely in vengeance but in recognition that when sales slow, the whip hand goes back to the lender once again, and they will strangle the appraiser, forcing short turn times for low fees. Had banks continued to pay the customary fees during 2008-2012, instead of driving prices down, more appraisers would be available.

Today, no one is happily accepting a 3 week turn time so rather than bid, why not limit yourself to work you can complete in 2 weeks?

So back to 30 years ago. At that time, we established direct links with loan officers (Dodd-Frank killed that) and they in turn relied upon certain appraisers to do certain types of property. This was efficient. Today, dart board assignments means we don't work the same areas consistently, being bounced willy-nilly around according to where the clients are making loans, and people are being asked to do work that simply requires them more effort than if the "right" appraiser was available. We bid flat fees which rarely changed because for every hard assignment we got, we knew we'd get an easy one. Today, the "easy" stuff is now an evaluation or a waiver and only the hard appraisals are left. The clients expect a low cost appraisal and rapid turn time anyway. The fact is, despite all the automation of software, digital cameras, etc. the average assignment now consumes as much time, if not more, than when we did SF reports back in 1993.

Today as you are making it clear, you are not acquainted with any of the appraisers you need (not your fault) and have to use a dart board method. So first, the clients need to allow the appraiser time enough to develop a credible appraisal instead of a mere compliance document for the bank. You need to be willing to pay what the appraiser asks. Delays often are the result of not being told what we are going to see - the one below is an assignment I earned not a penny from when the client was informed (by me) that there was nothing to appraise. Was that my fault I drove 30 miles only to find nothing? Finally, you need to develop personal relationships with the appraisers in a given area and prove to be a reliable client. I fired every client I had that used a portal years ago after I was getting 1 in 10 assignments, and in fact, were given only 1 in 5 chances to bid from the days when those banks ordered direct from their own loan departments. LOs complained to their bosses that they needed my expertise but instead the "Credit Dept." miles away was choosing appraisers with nary a clue who or what was the best appraiser for the job. And no one bucked up over it at the higher levels in fear of violating Dodd-Frank.

1641235279742.png
 
Find an appraiser. Select Credentialing State and State as Texas

https://www.ASC.gov/National-Registries/FindAnAppraiser.aspx

These are the minimum fees that you should be offering

https://www.benefits.VA.gov/homeloans/documents/docs/houston_fee.pdf
 
So: just hopeful "getting started" info:
DO NOT shop FEE. Fees can range based UPON "time & complexity" of the engagement letter (exactly what is required)
& per the complexity of the specific property.
DO NOT broadcast ORDERS. Appraisers (the great ones) delete before they even BOTHER to open.

DO personalize emails through direct contact offering The Address, order instructions, & Need BY date.
Perhaps notice of a 24-32 hour window FOR the appraiser to RESPOND to YOU.

This IS RESPECT and respect-in-turn begets respect & a professional working relationship.
 
Hello All,

I am an IT manager in Financial Services. I am reaching out on this forum to do some research. Specifically I am looking to better understand if their is a particular software or service that residential appraisers in Texas prefer when it comes to engaging their services. I apologize up front for my complete lack of knowledge when it comes to the "Appraiser experience." There are a lot of systems and tools that lenders use to improve the customer experience for borrowers and those I am well acquainted with, but currently one of the worst experiences for borrowers is the long wait times for appraisals. So I am here to ask "How do you get and receive your work today, either through manual requests or systems? Are there any preferred Appraisal request systems and specifically are there any systems or processes soooo cumbersome that you do not accept work or requests for work from them?
Ok so I just spoke with a local appraiser who informed me that they receive their work from an Appraisal Management Company (AMC). So it may be more accurate that I want to understand which AMCs are considered the best.
 
When I started 30 years ago the turn time was about 3 weeks. Why is that such a problem now? Asking for a friend.

There is no specialized software I know of but you can use a portal like RIMSCentral to send out orders. But when you invite appraisers to "bid" - they basically have been done either one or another of the following ways.

1. The bid is to determine a "Customary and Reasonable" fee so they can then assign it to an internal evaluator or appraiser. The "bidding" appraiser is asked to waste their time pulling up the property tax card or MLS to see what the property is, to see how easy it will be to find comps and to make an appropriate bid.

2. The bid is a competition and once the client accepts the bid, that client then continues to seek a lower bid...then cancels the first bidder's assignment although they may have some considerable investment in time already.

3. The demand for a low fee or a short turn time in the face of abundant work means the appraiser has to put your work ahead of the others. Why should you be prioritized.

4. There is no consideration for problem appraisals. Many AMCs and banks seem to think a starter home subdivision of 80 houses built over a span of six months is the same as a 12 acre parcel ten miles out of town, with a 1928 house, remodeled six times and added on twice is the same amount of work.

5. To avoid the complications and time wasting issues presented in 1-4, appraisers often simply do not take on jobs from banks where they have had a bad experience before, where they have been pressured with short turn times and low fees. And e blasting assignments is a very bad way to operate and a red flag to appraisers.

So if you are saying

does that mean only large cities? Small towns? Rural? I lived and worked in Texas many years. With the tumult of the oil business, the data from W. Texas is undoubtedly a nightmare, while SA, Dal-Worthington, Houston might be a quicker turn time.

As for fees, many appraisers are trying to make up for the lean years when they had to take 2nd jobs, and got $245 for an appraisal. And doing so not merely in vengeance but in recognition that when sales slow, the whip hand goes back to the lender once again, and they will strangle the appraiser, forcing short turn times for low fees. Had banks continued to pay the customary fees during 2008-2012, instead of driving prices down, more appraisers would be available.

Today, no one is happily accepting a 3 week turn time so rather than bid, why not limit yourself to work you can complete in 2 weeks?

So back to 30 years ago. At that time, we established direct links with loan officers (Dodd-Frank killed that) and they in turn relied upon certain appraisers to do certain types of property. This was efficient. Today, dart board assignments means we don't work the same areas consistently, being bounced willy-nilly around according to where the clients are making loans, and people are being asked to do work that simply requires them more effort than if the "right" appraiser was available. We bid flat fees which rarely changed because for every hard assignment we got, we knew we'd get an easy one. Today, the "easy" stuff is now an evaluation or a waiver and only the hard appraisals are left. The clients expect a low cost appraisal and rapid turn time anyway. The fact is, despite all the automation of software, digital cameras, etc. the average assignment now consumes as much time, if not more, than when we did SF reports back in 1993.

Today as you are making it clear, you are not acquainted with any of the appraisers you need (not your fault) and have to use a dart board method. So first, the clients need to allow the appraiser time enough to develop a credible appraisal instead of a mere compliance document for the bank. You need to be willing to pay what the appraiser asks. Delays often are the result of not being told what we are going to see - the one below is an assignment I earned not a penny from when the client was informed (by me) that there was nothing to appraise. Was that my fault I drove 30 miles only to find nothing? Finally, you need to develop personal relationships with the appraisers in a given area and prove to be a reliable client. I fired every client I had that used a portal years ago after I was getting 1 in 10 assignments, and in fact, were given only 1 in 5 chances to bid from the days when those banks ordered direct from their own loan departments. LOs complained to their bosses that they needed my expertise but instead the "Credit Dept." miles away was choosing appraisers with nary a clue who or what was the best appraiser for the job. And no one bucked up over it at the higher levels in fear of violating Dodd-Frank.

View attachment 57883
 
Ok so I just spoke with a local appraiser who informed me that they receive their work from an Appraisal Management Company (AMC). So it may be more accurate that I want to understand which AMCs are considered the best.
STRANGE that that appraiser would not prefer a "direct order". Bless them that they DO NOT KNOW BETTER.

Since you ASK: ZERO
AMC : appraisal management company takes their percentage profit "from the side of the appraiser" most often, 99.9% of the time.
Check out: Mercury, a Corelogic company where you can Order for FREE
but more importantly the Appraisal Delivery Fee is $15.50 per appraisal report, not near half-of -the-total paid by the borrower. Paid for by the "Appraiser". PLUS: There you can upload "your specific lending requirements" & complete a direct order to a Specific Appraiser where updates are sent directly to YOU, not days later by an AMC.

An AMC is very often broadcast orders, have pages of unnecessary "generic instructions, &&&&& the "M" in management is NON-existent.
I can list many many more reasons NOT to use... like when shopping for "their FEE not yours" it can take ""DAZE"" to place the order.
AND where typically found lesser-experienced appraisers take their LOW-BALL offer.
 
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