New computer, trying to import templates from old computer

[Monica Otto]

I have a new computer and have installed ACI 8.1. I networked with my existing computer and have been able to bring everything over to my new computer, however the program will not pull in the templates. They are on my new computer, I can find them, but they do not pull up on the reports. Anyone have any experience with this. BTW, I am not a computer "expert".
Thanks for your help,
Monica

 

[Dave Smith]

Monica:

Chances are your template files are in a different directory than 8.1 is expecting.

Go to the Options tab in ACI, scroll down to File Locations, look in the right hand pane at Templates and make sure that location is where your templates are. If they are not in that location you should move them to that location.

That SHOULD do it. If not, you probably should call ACI.

Good luck,

 

[Monica Otto]

Thanks for your help Dave. I am going to have to call ACI. The files are where they are supposed to be, the program is just not pulling them in.
Thanks again,
Monica

 

[Robert Greer]

You actually have to goto FILE menu and click on import>template. Choose the template , name it , choose a pak to place it and it will show in your drop down menu for that pak when creating a new file from template.

 

[EDWARD BERRY]

Also,

Use My Computer rather than Start-Explore.

Copy rather than try to move.

Been there. Clued in by good ACI tech rep.

ed