OP- "They ordered an appraisal and could not find an appraiser to do it. They asked me if I knew anyone and after asking around was given the name of an appraisal service in Plentywood MT, some 100 miles to the east of us. I passed the name on to quicken and they hired them. "
Once again, the above is a violation of lender ordering regulations. If the above really happened the way she said it happened, whether the appraisal was over valued or not, Quicken is supposed to select the appraiser, not ask the borrower for a recommendation and then use the firm or person recommended by a borrower.
While you are correct that the lender is responsible for selecting the appraiser, that doesn't mean that the lender cannot take recommendations from the borrower (or anyone else) of which appraisers to use. Quicken
did select the appraiser but relied upon the borrower's recommendation.
If I were a lender, I'd be very careful about going down that route; as I already posted, if a lender does take the recommendation, it is the lender's responsibility to vet the appraiser's qualifications and competency. It would be prudent for that lender to review the work with additional diligence.
I get calls from real estate agents asking if I will appraise a purchase-transaction for mortgage financing. These properties (as you can imagine) have some atypical feature and the lender is having difficulty finding an appraiser to take it on. While not the agent is not the borrower, I think we would certainly agree that the agent has a vested interest (self and fiduciary) to move the transaction to closing.
When taking these calls I always tell them I need to speak to the lender as they will be the client. Depending on what the lender's requirements are will determine if I'm inclined to accept the assignment or not.
As you can imagine, fee-sensitivity is not significant. That doesn't mean there is an opportunity to gouge anyone; it certainly means that the assignment has complex components and if they are having difficulty finding an appraiser, they expect to pay an appropriate fee for that assignment. Sometimes my fee is too high and they look elsewhere (which is fine); I'm not the only appraiser that can do a complex assignment in my market so if they find another, qualified appraiser who charges less, more power to them.
One thing they (the agent who calls and the lender with whom I speak to) are very concerned about:
Am I competent to do this assignment and have I done similar assignments like this in the past? And, I expect my work to be reviewed with a higher level of diligence because of all the dynamics.
That is where I would assert Quicken failed (whether they did or didn't is the question).