A Deloitte report estimated almost 40% of all jobs in the legal sector will be automated in the next 10 years and accountants reduced by 95%. Bank tellers and loan officers will be replaced by ATM’s and branch banks reduced/eliminated. One of the top 15 biggest banks in the US is beginning to close and eliminate branch locations, which means a reduction in loan officers. Financial analysts will be replaced with artificial intelligence, which can efficiently analyze large amounts of historical data to predict future market trends. As the baby boomer generation retires, immigration reduced, and the available workforce reduces, demands for higher wages will accelerate automation as companies move to protect profits. Our industry is caught in the middle of these changes. Our once relationship-based industry has been reduced to electronic bidding and Web Portals. The relationship is almost non-existent. The AMC’s have reduced the need and desire for a relationship. We need to reestablish the relationship, which is not with the banking industry. We need to retool, refine, and be creative with services that promote relationships. You can fight automation or adopt it as a tool for more creative solutions.
AMC’s, their days are numbered. The middle man is the most vulnerable in the current equation. Appraisers playing the rate blame game as a cause for less work, wake up. The trend of less work is here and get used to it. It may not be this year or next, but less work will accelerate faster than you can readjust your workflow. It takes time, money, and commitment to educate and promote a service to the market. Many of us have worked in a captured market for most of our careers. It’s easy to get on lists where the only requirement is a license, E&O and acceptance of a narrow fee schedule. Well, the sheep herder is sending us to the cliff and the wolves are fat on the strays. Wake up and take charge of your path rather than allowing others to choose what is best for them. Stay relevant. If not, maybe you can advise customers at the Chic-fil-a drive thru which menu item is the better value for the money.