Michael Tipton
Senior Member
- Joined
- Sep 25, 2005
- Professional Status
- Certified Residential Appraiser
- State
- Florida
The Premier Online Community for Real Estate Appraisers!
-
Welcome to AppraisersForum.com, the premier online
community for the discussion of real estate appraisal. Register a free account to be able to post and unlock additional forums and features.
ACI, welcome to my nighmare
- Thread starter PhiloFarnsworth
- Start date
- Status
dobie
Senior Member
- Joined
- Oct 26, 2003
- Professional Status
- Certified Residential Appraiser
- State
- New Jersey
You know what's interesting?
If this were an alaMode rant re: a technical issue Dave Biggers or one of his guys would have been like the second or third poster offering assistance. Where's ACI?? Guess they don't feel the need to monitor this forum.
If this were an alaMode rant re: a technical issue Dave Biggers or one of his guys would have been like the second or third poster offering assistance. Where's ACI?? Guess they don't feel the need to monitor this forum.
Allen Bailey
Sophomore Member
- Joined
- Jan 16, 2002
- Professional Status
- Appraiser Trainee
- State
- New York
I guess they don't need to monitor the forum because they have a much better product with less service issues.
Thomas Fiehler
Senior Member
- Joined
- Jun 2, 2003
- Professional Status
- Certified General Appraiser
- State
- Ohio
Sorry Allen, but that IS the issue. I've used both due to client needs but since I found ACI to be the ultimate PITA, I notified the client that I would no longer their request and use ACI, but I could send the reports with my other software (alaMode). A few years ago I made a casual reply to another poster about networking problems and possible solutions and referred to a minor problem I was having and I would look into contacting customer support when I had some free time. I left for some appointments and when I returned I had a personal email from Dave Biggers and the tech support to call them and the minor problem (due to my lack of computer knowledge) was corrected. Now, lets see ACI stack up to that service.
ayekantspeylgud
Freshman Member
- Joined
- Jul 17, 2008
- Professional Status
- IT Professional-Appraisal Related
- State
- Washington
In (weak) defense of ACI, even though I can't stand it, their tech support WILL bail you out when you're in completely hot water. I screwed up ACI's Tracking system for our whole company (yay) and they WebEx'd in and fixed it.
On the downside of that situation, I did have to prompt a little bit because I could see a database file that was the original and had all the records yet at one point I was being told that, "All the records were lost/corrupted," with a vocal tone of, "Oh well, you screwed up, you're SOL." I insisted that the tech try other things because if we had to deal with the database as it was showing up at that time, we would've been missing almost every one of our 2008 records.
On small things though, where they don't know right off hand how to do it and it's not necessarily something you NEED to do/have/change, they seem to have quite the "oh well" attitude. Well, there are a few that aren't like that. I used to have a friend working there and even when I'd talk to HIM, once he got sick of his job, he barely helped at all. But originally, he'd go the mile.
On the downside of that situation, I did have to prompt a little bit because I could see a database file that was the original and had all the records yet at one point I was being told that, "All the records were lost/corrupted," with a vocal tone of, "Oh well, you screwed up, you're SOL." I insisted that the tech try other things because if we had to deal with the database as it was showing up at that time, we would've been missing almost every one of our 2008 records.
On small things though, where they don't know right off hand how to do it and it's not necessarily something you NEED to do/have/change, they seem to have quite the "oh well" attitude. Well, there are a few that aren't like that. I used to have a friend working there and even when I'd talk to HIM, once he got sick of his job, he barely helped at all. But originally, he'd go the mile.
PhiloFarnsworth
Member
- Joined
- Nov 2, 2006
- Professional Status
- Certified Residential Appraiser
- State
- Pennsylvania
Nightmare Update
I actually have had a pretty good response from the tech guys at ACI. Unfortunately to no avail, as of yet. They have spent 2 hours webexing my computer and have since retreated to the batcave to analyze their data. My problem isn't so much with ACI's service as much as how buggy the software has been from the beginning. The installation I have in my 1 man shop is about as simple as can be, 2 computers, no networking. But I still have multiple work arounds that I have to regularly use.
All you ala mode guys: is your software written to be compatable with other windows programs? Can you seamlessly import word, exel etc. documents into your reports? Can anyone's software run on Linux or Mac? God, that would be nice.
I actually have had a pretty good response from the tech guys at ACI. Unfortunately to no avail, as of yet. They have spent 2 hours webexing my computer and have since retreated to the batcave to analyze their data. My problem isn't so much with ACI's service as much as how buggy the software has been from the beginning. The installation I have in my 1 man shop is about as simple as can be, 2 computers, no networking. But I still have multiple work arounds that I have to regularly use.
All you ala mode guys: is your software written to be compatable with other windows programs? Can you seamlessly import word, exel etc. documents into your reports? Can anyone's software run on Linux or Mac? God, that would be nice.
- Status