AI to Counter Flawed Appraiser Bias Narrative
In reality, appraisers have a great story to tell, but we have a long way to go to refocus the terribly flawed “appraiser bias” narrative onto facts and science.
Last week’s email from Cindy Chance,
the CEO of the Appraisal Institute, marks an important and long overdue shift in the organization’s approach to addressing accusations of bias in the appraisal profession. For too long, appraisers have faced sweeping claims that their valuations are biased against certain groups, despite appraisers’ ethical standards, rigorous training, and lack of financial stake in transactions. As Chance acknowledges, the Institute should have done more to advocate for appraisers and make the public aware of their professionalism. This public acknowledgement of an obligation to counter the flawed “appraiser bias” narrative is an encouraging first step. Appraisal organizations like the Appraisal Institute should advocate for appraisers, as advocacy is a key membership benefit. Industry groups should also step up to support appraisers.
Importantly, Chance points out that claims of appraiser bias contradict what appraisers actually do. Their role is to provide impartial, data-driven opinions of value. She explains how pioneering research in psychology revealed that all humans have cognitive biases, but professionals like appraisers are trained to minimize bias through rigorous methodology. In fact, appraisers’ discipline protects homebuyers and the industry from irrational biases. Chance suggests the Institute will undertake communications grounded in facts and science to reframe the
false narrative around appraiser bias. With their scientific expertise and ethical standards, appraisers have a strong basis to counter the accusations. Chance’s leadership in publicly addressing the issue and committing to advocate for appraisers represents an encouraging change of direction for the Institute.
Strong, visible defense of appraisers from influential industry groups will be key to combatting misconceptions. Chance seems committed to supporting appraisers, though this new direction may upset some established players. Upholding professional standards and countering false narratives is critical for the future of appraisers in mortgage lending. There is still work to be done, but Chance’s leadership provides reason for optimism.
The Appraisal Institute's public acknowledgement of an obligation to counter "appraiser bias" narratives is an encouraging first step.
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