"correction Request", Nice Try, But Nope

[Caterina Platt]

OK, I'm long past fried and my normal level of patience is shot. I'm officially surly, grumpy, and basically untactful right about now when posed with an unreasonable request.

Got a fax from my buddies at a 1-2 order a year, remember to bill them on their form in the 4 day window of the following month AMC bunch.

Correction Request

Please do the report with the subject being on 5 acres plus the dwelling. I am sorry that you were not told this prior to completing the report. The value could change and the lender is aware of this. Please give the remaining acreage a contributory value of $22471. If you have any questions, please contact us. Please send the report withing 24 hours. Thank you.


Let's just say for starters, I'm glad they faxed it and I had time to steam, vent, and mull over this issue prior to responding. My knee jerk on the phone wouldn't have been pretty.

First off, not only 'No', but 'He** No!' This is not a correction my friends, this is a new report. The new requirements are your client's, this was not the appraiser's error in understanding the original order. My fee for this new report will be an additional $zzz. Second, I will not be told what value to place on anything, thank you! Additionally, if there are only 5 acres considered, what remaining acreage would we be valuing?? (Duh???) Lastly, 24 hours???!!! This new report will be completed on my time schedule, which just so happens to have the next several 24 hour periods booked solid.

Now, if I could only send that verbatim. Oh, it would feel so good. Sigh. Off to type the more tactful one.

 

[Frederick R. Ruffell]

Originally posted by Caterina Platt@Jul 25 2003, 12:27 AM
OK, I'm long past fried and my normal level of patience is shot. I'm officially surly, grumpy, and basically untactful right about now when posed with an unreasonable request.

Things must be slow in your neck of the woods Caterina!!! :lol:

 

[Richard Carlsen]

Caterina

You have every right to be hot. Don't you just love the 1 to 2 order per year clients who decide after you do the report that they can only make the loan work if it is done this way and not the way they ordered it?

And of course, their orders are always RUSH!!!.

It looks like you hit the nail on the head with what they are requesting being a new report. I had one like that where they told me 10 acres and then came back when that value wouldn't cover the loan and wondered why I had not done it with all 89 acres. We just faxed their order with 10 acres on it back to them and decided that if they want it on 80, I'll update it (all new and different comps of course) but it will go in the hopper at the bottom of the pile in the normal flow of reports.

How to handle these people without popping your cork is one of the toughest things we have to do. Quite frankly, this BB provides a place to let off stream and get commiseration at the same time.

You are hereby duly and officially commiserated. Hang in there.

 

[hal380]

Hello Caterina;

Please give the remaining acreage a contributory value of $22471.

They obviously have no respect for you or our craft, and I would be very seriously insulted to receive this kind of instruction. Can you imagine the gall???

It is an obvious violation of USPAP to appraise to a request or stipulated predetermined value. (An other example of why lenders should be placed under USPAP as appraisers are).

I would send a copy of that fax to your state's banking commission and appraisal commission.

I would be tempted to make sure that I came in at $22438 just to get their shorts in a twist.

Take care and good luck


Hal

 

[Pamela Crowley (Florida)]

Now, if I could only send that verbatim. Oh, it would feel so good.

Lets see....
1-2 orders per year
Major PITA with their billing and BS
Absurb and illegal for you to comply with request

Why NOT write it to them the way you did here?

Go ahead Cat, they're too far away to slap you back.

Would I? Uhhhh, YES!

I also agree with Hal and would be sending copies of that 'request' to your state banking commission or whatever it's called in your state and the Feds.

 

[Carnivore]

Caterina,

If they are truly a 1-2 order per year, maybe you need to consider the following.

Can you afford to drop them? If so then do the following:

1. Stall for several days, go past there deadline.
2. Wait till they call, tell them you are evaluating the situation.
3. When they call again, telll them you have decided to not continue with the assignment.
4. When they say they will not pay you then say I you have to reconsider and say thank you "I will be in touch" and politely hang up.
5. Stall again, dont call them!
6. When they call back tell them you have decided not to continue with this report. They will pitch a fit, will threaten to not pay and you should tell them politely that they would be making a mistake. Then politely say good bye and hang up.

Fight fire with fire

 

[Pine Tree]

I second every bit of what every previous poster had to say!

Of couse you can afford to lose them, who could afford to keep'em??

And I reflect your current frame of mind!

If you have the energy.. Go get'em girl !

Wendy, the also weary.. TGIF

 

[Travis McGee]

I have been trying to drop clients like that. I dropped about 8 of them this year alone- all of them 1 or 2 order a year pests. They are always the worst, pay low, dysfunctional orders etc. I beleive it makes business sense to drop them. I used to think one of them would develop into a "real" account. None of them ever did. Just wasted my time. I regret not dropping each and every one of them sooner.

There is nothing in USPAP that says we have to do every order sent to us. We are not restuarants that have to serve everyone who walks in the door. Good luck!

 

[Caterina Platt]

Thanks all!!

Well, I took your advice. I have too many other pressing issues at hand right now and I'm typing their response (not the report yet) this weekend and I'll be the same cheeseball and fax it back. B) I'll not be controlled by Buffy the AMC chick. (thanks for that one, Bobby!)

Yep, it's definitely culling time.

Oh and BTW, the whole outlook gets a lot better when on the back patio, feet up with a Fat Tire in hand. Have a good weekend all.

Type, type, type, ...no phone calls, type, type type.....

 

[Ghost Rider]

Whats funny about the "buffy the AMC chick" comment is Landsafe did have a "coordinator" named Buffie - total moron, didn't know anything from anything - the crowning achievement was her ordering the same appraisal from 4 different offices.........and I had to ===== like a MADMAN to get paid, cause I got it in second, one guy beat me by 3 hours.........

Needless to say, I have walked away from them.......