My favorite line when I leave a house and the borrower is edgy..."Looks like we have a due date of X, so I will get the report sent off that afternoon. Don't be stressed about the appraisal. The market is strong right now and I am sure everything will work out just fine." ....sometimes, I will even say, "I am sure this thing will appraise for more than it ever has" That one makes some of you cringe I am sure! I understand this approach is not for everyone. As the market turns, ima have to change that up a bit!
That is always followed by a huge exhale by the borrower. I don't use that same line on Sellers. They can hang LOL
Even if the value is short of their expectation, which is often is, at least I have tried to put off a neutral vibe and they can sleep easy for a few days and have more trust of the process.. I hate the thought of Borrowers laying in bed stressed about a stupid appraisal that they have ZERO control over. Many of them think of us like miserable auditor types...which we are, of course.
Moral of the story...if you have taken a minute to connect, I find that when they call upset, they are usually more friendly and respectful because they view me as a human, not an IRS agent. If someone wops me over the head with that someday...I will proudly take my medicine. Ima do me...back stabby borrowers can do what they do.