I'll tell you guys something else. There's no future in scheming on how to play word games to convey the same terms that these users want to avoid getting caught using. Your intent on the usage of these terms is irrelevant and strictly subordinate to your users' exposure to legal liability. Who here would feel good about their client having to dish out a free $300k mortgage because the appraiser was clumsy with their reporting and inadvertently opened the door for such a claim to be made on the plausibly deniable basis? Who here would feel good about their client being forced to pay even a $5k "get lost" settlement as opposed to the $100k cost of taking the case to trial?
WRT what these lenders are asking, this isn't even about you. It's about them. It's about their exposure to these claims. About their company getting dragged through the mud of trial-by-media. Where the accusation makes the front page and the outcome gets buried below the fold on pg 16.
If you want to clarify the comment in such a way as to clearly and explicitly refer to these properties and not to the people themselves or what people do then that's an intelligent approach. But if you're trying to play word games as a means of displaying your resentment to them telling you to be more mindful with your comments then that's just childish.
Just as an example, I NEVER comment about "maintenance levels" because "maintenance" is something people do, whereas "observed physical conditions" is a reference to what the properties look like; and even then you want to benchmark that judgement. "Observed physical conditions appear average when compared to other residential neighborhoods in the region", or some such.
And for heaven's sake, Job#1 is to be right in the first place. To become well informed on the specifics during the course of your assignment and to provide the supportable value conclusion and the defensible position.