Do tell. I'd sure like to know why they "need" the "crap" they ask for. I'm not talking about the obvious deficiency or the clear cut mistake. I'm one of the most reasonable people on the planet - if something needs clarification, I'll do it - fast and with no problems. The vast majority don't have an inborn need to torment people, thank goodness, but that 5% is one ongoing pain - I fire them after the fourth poke in the eye. I can love myself for being so generous by giving them four tries at riding me around the arena - but, then that's enough. I still maintain that I'm a professional - and I don't work with people that can't understand my work. That's not my problem, and their lack of understanding is not going to be an issue for me. But I'll play along for four times anyway - just to see if they're as stupid as they act, or just plain mean. They're never stupid.
I recently came across an underwriter that floored me with her common sense and get it done attitude. I was discussing why I was not going to be pushed around at their whim for the most microscopic item they managed to find - and they had to dig deep for it. She told me that, being in the business for over 20 years, she knew how to read an appraisal inside out, and she certainly recognized someone being an azz when she saw it. To remedy that, she told the investor: "well, do you want to invest in this or not? If you don't want to make money, let me know, because I have a long list of investors that won't try to make life difficult for everyone. Just say the word, and I'll find another investor. Right now." They always backed down. Now, she wasn't being a pushy person by any means - but when an appraisal scores above a 9, on a scale of 1 to 10, the correct response is: "Thank you very much for doing such a good job Sir." I have NO problem telling the professionals that work on my behalf that (plumber, CPA - even my fast oil change shop!).
I am too old to play the underwriter games. I don't have time. 95% of my clients know quality when they see it, AND appreciate it. I don't need the 5% whiners club calling me.
So if you can add any insight to the "poor underwriters dilemma" Tom, I'd sure like to hear it. The PITA underwriters I've encountered, although very few, don't deserve to even have the job they have. Move over, you cranky witch, and let someone that has a results orientated productive mindset do your job. The cranks can work at 7/11 midnight shift - can't cause too many problems there!
I completely understand your frustration fcrecords. We are only human, and will only tolerate so much for so long. I wish we could go out for a few beers, as I would rough you up and recharge you so you could tolerate the insanity in this line of work better! Drill Sargents have made a lot of fighters out of lovers, you know... I will definitely miss your posts - you are on my "must read" list whenever I see your commentary. I can't remember ever disagreeing with you either!