Letter To Mortgage Broker

[Mutyger]

I don't think I would analyze her comps (her in particular). I would tell her that on the bottom of pg2 of the URAR it says MY opinion of value is $zzz,zzz. If you can show me where on the form it says YOUR opinion of value then I will look at your comps.

Matt

 

[PamPearsall]

Thanks so much for your advice Matt and Pam!

I have decided go with Matt’s advise because it is more sarcastic.

If they were at least trying to be polite to me and requesting that I consider if these additional Sales were comparable then I think I would go with Pam’s advice.

On the phone yesterday the lady who claimed to be the office manager said among other things that they were going to review my appraisal and if they find anything they can get me on then they will proceed with the appropriate action. No honey at all from them all vinegar.

I guess I have to fire them as a client; hate that because things are so slow for me right now; but I know that clients like this spell T R O U B L E.

 

[xm39hnu]

Pam,
Taking the high road is best in these situations. Be polite and professional; don't leave anything on paper which could disparage your professional image. It'll be made public, I assure you.

If you let this cat fight develop, it will only work to your detriment. Look over the proferred comps, and give them serious consideration. If they are indeed comps, you may want to revise your report. If they're not relevant, then state why generally, and without going into a detailed analysis. If they want a detailed analysis, charge an appropriate (not vindictive) fee.

Yes, she's an *******. Don't let her make you look like one as well.

(N.B.: This comes from a guy whose last client conflict conversation ended with "Go F... yourself" and a hangup. Not cool.)

 

[Annemieke Roell]

Yeah, I would take the high road as well. Usually, my first reaction is to want to tell them to go pound sand, but I have enough general business experience to know that biting off your nose to spite your face can come back and bite you elsewhere as well.

 

[Annemieke Roell]

Yeah, I would take the high road as well. Usually, my first reaction is to want to tell them to go pound sand, but I have enough general business experience to know that biting off your nose to spite your face can come back and bite you elsewhere as well.

 

[Steve Owen]

Taking the high road is best in these situations. Be polite and professional; don't leave anything on paper which could disparage your professional image. It'll be made public, I assure you.

I agree with this 100 percent. However, when you read the pdf that Pam attached, it is obvious that they are trying to backpeddle, smear her image, and close the relationship all at once. There is probably no hope for salvaging this client relationship. Therefore, I see nothing wrong with Matt's approach... I believe this kind of response can be done in a "high road" fashion, after all, it is her opinion.

Now, on the other hand, I would carefully review the comps they sent. If nothing else, for amunition if they do try to take you before the board. Since I am always willing to reconsider if provided with additional information that I did not have when I did the appraisal, I would add those comps, or some of them, to the report if, and only if, they add something of significance. If they don't, you can add that fact to your response to the MB.

There is one other possibility that no one else has mentioned. You have stated that the loan officer called you back. Does he have a boss? Is the bank or brokerage regulated? Can you guess where I'm going with these questions?

 

[Lycabull]

Exactly what I was thinking Steve. Do these people not answer to anyone?

 

[PamPearsall]

Shoot; I had a really mean sort of rude to the point letter written with references to Certificate #18 and USPAP….I guess writing it made me feel better (was fun to write and read to everyone here) but I suppose I won’t send it…..darn, darn, darn – but your advise does make sense!

I will go a head and e-mail her a high road note telling her that I am in the process of analyzing her Sales.

Thanks so much for this forum! I felt all shaky and sick when she called yelling and threatening me because my opinion of value is going to kill their deal. I understand their frustration just wish it didn’t turn into an insulting me conversation.

 

[Annemieke Roell]

Good for you, Pam!!!! No matter how insulting and slimey they get, never lower yourself to their level.

Returning their attitude is temporarily satisfying but in the long run the high road will make you feel MUCH better.

Ask me how I know

 

[PamPearsall]

Annemieke,
How do you know that in the long run I will much feel better?

Actually I just sent the nice note and things have gotten better already…almost like a Karma type universe thing.

First; I was feeling anxious replaying the telephone calls over and over in my head and it was bothering me trying to figure how I should handle them. That anxious sick feeling lifted as soon as I sent the highroad note.

Second: I got an order in from Read Homes (I was doing a lot of their work and I think my turn around time was just too long so they went somewhere else) apparently they are going to give me another try.

If you read the letter that started this thread (that is pretty much what I sent just changing minor things like Davis to Pearsall ect to make it apply) then read the response that they sent to me (which I posted before) you can see that they are claiming that I said things that I did not say and when they called me on the phone they were really ranting and raving demanding that I should have called if I was having problems with the value so that they could help me with “comps” or they could cancel the appraisal.

Of course I have had clients disappointed with my opinion before but this is the first time they were so hostile to me about it.