Pre-Set Appointments?

[c w d]

Preset appointment - Usually set to "lock" the customer into the loan process. Generally, they're set before the customer has made a decision.

I always call and confirm presets. I find that half of the time the customer hasn't decided to get a loan or is still shopping. Because I have a particular disdain for MB's who do this I tell those customers that I can complete the appraisal for my usual fee and that they can re-order the appraisals through me if they decide to go with another company for $25 dollars. I generally charge $100 to create a new file for a client with a customer changing lenders and don't discuss it with the customer. That way they won't necessarily feel "locked" in to the process.

 

[Tom Foster]

Yep, used to lock em in... The chance of a cancel or no show is very high.

 

[AJL118]

Pre-Set Appointments

To allow a lender to pre-set your appointment is to cede control of you to that lender. Is that what you want as an independent? Hey, dude, I set my own appointments!

 

[CGgonnabee]

I got in an argument with an MB last week over an appointment demand. I called the homeowner to confirm and he told me HE WOULD CALL ME..after he looked over all the paper work. Never heard from him.

The MB is totalled twinked off and will probably never call me again and that is fine by me.

Lookin' at the "help wanted" section of the newspaper....

 

[The Warrior Monk]

Back in the day when I was an employee for TRW, they were talking about preset appointments. There was such an uproar that the dumped the idea.

 

[robert higgins]

If they want a pre-set appointments, easy, payment first and if the homeowner is a no show, $125 bucks taken off the pre-paid fee and $100 bucks to be repayed before second appointment is set.

 

[reggieP123]

Pre-set Should Mean Pre-pay! Set Your Own Time And Breathe Easier!

 

[Mystery man3]

Los Angeles blues

Its so competitive in the Los Angeles area that if they gave me an appointment at 11pm I would probably do it. Just set up some lights for me and I will be there. This is a very very competitive market.

I have to compete somehow.

 

[EVAUSA]

And yet they will accept a 6-hour window of time wherein a guy may or may not show up to hook up their cable TV.

Yea, we'll wait all day for cable, but something that can delay my entire loan closing?!?!?!?! The cable company told me someone would be here between 9 am and 6 pm, he got to my place at 7pm.

I give an hour window if I'm meeting the occupant. If I'm meeting someone, I see if I can call when I'm on my way.

 

[Couch Potato]

Know your clients.

Hey all,

Anyone getting these rediculous requests for pre-set appointment times?
They all seem to be in the most rural of my areas. My territory is large, but not quite as large as Ray's.

Funny thing is that when I call the HO, they usually don't care when I come out to inspect.

Every once in a while I when I have exhausted every other option for an inspection time, and have asked if a famlily member or neighbor could be available, I'll finally tell a home owner that I wasn't the one who applied for the loan and they need to make a certain time availale for me. That usually gets 'em good and ornary! hehe

Get the borrowers upset, now there is a strategy to grow my business that never occurred to me. :Eyecrazy:

Pre-set appointments are just another ploy by loan salespeople to get the deal to go through. It is important to keep in mind that the extent of many borrower's commitment to getting a new loan when you get such an appraisal order is to have answered, "yes" when some salesperson called them on the phone while they were in the middle of eating dinner. Loan salespeople know that paying an appraisal fee means they have the sucker hooked. :new_all_coholic:

The number one reason a borrower will put off making an appointment is they do not have the money to pay for the appraisal. Are you really in a big hurry to get stiffed on an appraisal fee? Do you just like getting bad checks?