Put wrong photo in report.

[TC]

But did you type it in all caps?


TC

 

[Smokey Bear]

But did you type it in all caps?


TC

 

[appraisalondemand]

Wade,

Why did you not collect the other half of the fee? you said
"Borrower's loan didn't close and she paid half of the appraisal fee upfront. She wants me to refund her the $200 because it was "my fault" that the loan didnt close."

Like others have suggested, correct the photo, send to your CLIENT with the invoice for the remainder of your bill.

 

[appraisalondemand]

BTW, the photo issue has happened to me on several occasions and like bear, I thought it was me at first, then I actually saw what happened. At that point I stopped, saved the report and got some fresh air. I was mad that the software could do such a thing, then I realized it was my fault for not catching the error before sending the report. You bet you last dollar that EVERY report that goes out the door gets the photos checked at least 2 times.

 

[c w d]

Yep, I've had the software put in a wrong photo. I found it typically happens on photos that have large file sizes. So, I make sure the photos I take with my camera are under 100KB.

 

[Mike Boyd]

She didn't lose the deal over a photo... that's just a ploy to get you to cave in. I'd correct it, send it to my client, and quit discussing ANYTHING with the non-client party! It takes back bone to be in this biz... and you just admitted to more liability than a $200 fee.

I agree with Leggett.

 

[Mike Garrett RAA]

I concur....fix it, send the corrected report to the client and be done with it.

 

[Mike Kennedy]

You don't send HER anything! You shouldn't be discussing this with her. Send the corrected report immediately to your client, not the borrower. Since the picture had nothing to do with the loan, and it was a clerical error only, there's no need for a refund either.

Ditto............

 

[Mike Kennedy]

Wade,

Why did you not collect the other half of the fee? you said
"Borrower's loan didn't close and she paid half of the appraisal fee upfront. She wants me to refund her the $200 because it was "my fault" that the loan didnt close."

Like others have suggested, correct the photo, send to your CLIENT with the invoice for the remainder of your bill.

a. refunding half the EARNED fee would be considered proof you accepted an assignment with fee payment CONTINGENT upon closing the loan.

b. billing client for 50% balance due........

please confirm the language on the accepted order...and make CERTAIN what the terms of payment by the "client" were...........

make CERTAIN all your ducks are in a row in the WORK FILE......should you be required to answer a formal complaint from your state board.

c. correct the photo - BILL client "due on receipt". GET PAID.

 

[Jungle Boy]

Wade

you've received excellent advice from very solid appraisers.

Mike Kennedy made an excellent point about accepting "an assignment with fee payment CONTINGENT upon closing the loan".

Seriously, bill the client immediately for the balance of the fee. You will hopefully then have proof that you are not guilty of the above.

Fix the report and send it off.

And don't talk with the borrower, it could get you into real trouble. The borrower is not the client typically, and you have no business talking to them.

Hopefully it turns out well.

Raimo