Just went through this whole thing with Chase..... They first took away my credit cards (with no notice), but I had nothing on them, so I didn't really care, then I went on-line and they reduced my Heloc down to the exact amount (rounded) of my balance (was 200K to now under 5K), again no notice. Then they preceded to tell me the value of my home has fallen significantly. When they told me the value I almost threw-up. I insisted on some sort of documentation stating that that was the value of my home and they refused. But they did give me the option of paying for my own appraisal $425.00 and they would have an appraiser come out. Well I asked who the appraiser was that came up with the first value and they said it was what they call an AVM. Now they want me to pay their AMC to come up with a value and I will be able to keep the appraisal, but I can only use LSI, can not obtain my own appraiser.
I am also approved with Chase, but with this kind of mantality, I feel thay can do anything they want and get away with it. So I immediately closed all my accounts and went down the street where they immediately gave me 20K credit (7% cards) and told me I was the 25th person to walk-in leaving Chase.
They also did this to 2 of my neighbors.