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[The Warrior Monk]

Jo,

Do you have any insight as to where the reports that are being turned in are coming from? Basically, are the coming mostly from fee shops/independents, or from the lender's side?

 

[KenRossman]

I would suspect many, if not most appraisers don't turn in bad appraisals due to fear of retribution in the form of loss of clients or the "bad" appraiser reciprocating (even if the complaint against you is bogus, you have to defend it and would be on the dos radar screen) or even possibly be sued.

Also most are probly unaware that they could make informal anonymous complaints. I doubt the dos is keen on broadcasting this for fear of a mountain of bs trivial complaints.

 

[JoTetherow]

a variety

Jo,

Do you have any insight as to where the reports that are being turned in are coming from? Basically, are the coming mostly from fee shops/independents, or from the lender's side?

I have had a variety of complaint origins.

homeowner not happy with value
truly anonomous submission (even DOS did not know who sent it it)
complaints from banks
and
fannie mae complaints

ther is another RA in our group now. hopefully next week when he is less busy he can also give his answer to your question

 

[JoTetherow]

I would suspect many, if not most appraisers don't turn in bad appraisals due to fear of retribution in the form of loss of clients or the "bad" appraiser reciprocating (even if the complaint against you is bogus, you have to defend it and would be on the dos radar screen) or even possibly be sued.

Also most are probly unaware that they could make informal anonymous complaints. I doubt the dos is keen on broadcasting this for fear of a mountain of bs trivial complaints.

ken- i do agree that some are afraid of retribution.

but there are other reasons, and i am not saying good reasons why people do not turn them in.

at a breakfast last month I explained in person and followed up with e-mail outlining how they could turn on bad appraisals with no fear of retribution (anonomously) if they chose to do it that way.

at the breakfast yesterday morning 3 appraisers who do a lot of reviewing talked about the bad stuff they see. one even brought in pics of subject and comps for everyone to laugh about. I asked if they turned in these appraisal to the state and they all said no. heavy sigh... they know they can send it in without fear of recourse but they do not. why? my guess is that these are all "seasoned" appraisers...remaining talk was about SS and retiring.. who are just looking to get out of the business and dont want to make any more work for themselves. like they couldnt take 15 mins to put a package together and send it out.

others i have spoken to that will be in the industry for 10+ more years just are too lazy is my guess. or they believe that the client will turn them in after getting their review. that doesnt happen from my experience. I personally have recommended that a review client turn in a report and they have said "no". (i did it for them after receiving that answer)

yet they whine and whine about so and so who is doing awful appraisals and how they wish they would get caught....

you cannot catch them unless they are turned in and i do not know what more i can do to convince my local appraisers to do so. some are even from the same office i work for!!! they know that it is ok with the boss to do it yet they still do not.

my word to all of those appraisers:

STOP WHINING OR DO SOMETHING ABOUT IT

jo

 

[The Warrior Monk]

homeowner not happy with value

I'd like to know whether the majority are legitimate or not.

I know of one instance where the homeowner was going to file a complaint (don't know if he did or not) where the value was way too low, and he was correct.

 

[KenRossman]

Jo-

FWIW, I really just learned about anonymous compliants a few days ago. I already sent in my 1st and am busy documenting the data for another.

 

[Tony V]

Jo-

FWIW, I really just learned about anonymous compliants a few days ago. quote]


i just learned about anonymous complaints from the above. Someone care to share a link or infromation??

 

[JoTetherow]

Jo-

FWIW, I really just learned about anonymous compliants a few days ago. quote]


i just learned about anonymous complaints from the above. Someone care to share a link or infromation??

send to:
Ernest Delaney
Division of Licensing Services
123 William Street
NY NY 10038

his e-mail is : EDelaney@dos.state.ny.us (send pdf files with brief explaination of why you are sending it)

their fax is 212-417-2021

 

[JoTetherow]

I'd like to know whether the majority are legitimate or not.

I know of one instance where the homeowner was going to file a complaint (don't know if he did or not) where the value was way too low, and he was correct.

the homeowner never sends in the ones that are too high do they?

i had 2 homeowner complaints that i said did not need punishment. one was a value dispute of too low of a value (i agreed with the appraiser, did not agree with what the HO said the previous appraisal value was)
the other one was a homeowner all upset because the appraiser had transposed a date on something and said the appraiser was being difficult. i noted the appraiser probably should have been more responsive but the complaint did not warrent punishment.

all the rest have been pretty bad. made up comps, utilizing basement squarefootage, redicuously cherry picked comps, that sort of thing. definately in need of sanction or other punishment.

but you can see that they do investigate every complaint, even the silly ones.

 

[Tony V]

Thanks Jo....I guess i will be a little busy this weekend...