Alamode total

[gorillakimchi]

Mine is working fine. Tech-support seems to be your only option.

Never answer when you need lol

 

[Non Sequitur]

Down for me too this morning, no warning this time and no response from anyone in the FB forums,

 

[Joe Flacco]

What do you guys mean by "down"? You can't open the program?

 

[Joe Flacco]

I haven't updated in forever. I never have any problems.

 

[Non Sequitur]

Can’t sign in at start up. Issue is resolved now, not sure how but guessing they had a server problem.

 

[Joe Flacco]

What do you mean by can't sign in? Don't you just click the icon and it opens the appraisal desktop?

 

[Phlyguy]

What do you mean by can't sign in? Don't you just click the icon and it opens the appraisal desktop?

That’s what I thought too but this morning it was requiring a sign in to open the software on my desktop.
Maybe this happens in the background everytime you open the software, not sure but couldn’t even open the software for a little while.

My issue ended up resolving itself without customer service but this is why limiting silver support to Monday-Friday is ridiculous. The only time I’m ever calling support is for an issue on their end

 

[gorillakimchi]

That’s what I thought too but this morning it was requiring a sign in to open the software on my desktop.
Maybe this happens in the background everytime you open the software, not sure but couldn’t even open the software for a little while.

My issue ended up resolving itself without customer service but this is why limiting silver support to Monday-Friday is ridiculous. The only time I’m ever calling support is for an issue on their end

If it’s a server issue, there should absolutely be 24/7 phone support for all users, regardless of membership tier. It’s ridiculous that something this critical doesn’t warrant immediate access. Imagine having five reports due Monday and this happens over the weekend. it’s beyond frustrating.