Does Tech Support Request from Total respond anymore?

[Tomoutthere]

I send request through the dashboard. Silver. Get replies that evening or next day.

 

[RedDrum]

I pay for elite. I submitted a request for support on 10/1 probably around noon local time. I got a call back at 2:30am. That issue somehow fixed itself. I submitted another request on 10/2 about a total sketch error which prevents me from opening sketch. I got a call back at 12:00am. 24/7 tech support means I can call you 24/7 not that you can call me back 24/7. Now im just sitting here on hold at # 50 something in line. I am just about fed up with this company, between this stuff and the nickle and dime-ing they participate in. Do I need elite? no, but I need just enough of the options to make it more expensive to ala carte.

 

[cashcatz]

I pay for elite. I submitted a request for support on 10/1 probably around noon local time. I got a call back at 2:30am. That issue somehow fixed itself. I submitted another request on 10/2 about a total sketch error which prevents me from opening sketch. I got a call back at 12:00am. 24/7 tech support means I can call you 24/7 not that you can call me back 24/7. Now im just sitting here on hold at # 50 something in line. I am just about fed up with this company, between this stuff and the nickle and dime-ing they participate in. Do I need elite? no, but I need just enough of the options to make it more expensive to ala carte.

Did you try the in-app chat? I never understand how a tech support issue can be solved over the phone (without them seeing the issue via a screen share, for example).

 

[RedDrum]

Yes, the response from chat was, we can set up a call back, but cannot tell you what time it will be. So I'm staying on hold and just waiting to see if they will make it though the queue or call me back first.

 

[cashcatz]

Yes, the response from chat was, we can set up a call back, but cannot tell you what time it will be. So I'm staying on hold and just waiting to see if they will make it though the queue or call me back first.

Well that is totally unless, have you looked at SFREP?

 

[Airstream]

Well that is totally unless, have you looked at SFREP?

I have looked at SFREP. Sketching program isn’t very good at all. And no mobile app.

Can you imagine the wait times in November? The problem is this is a beta program. Before 3.6 I seldom called tech support and I had sliver.

 

[Dublin ohio]

Yes, the response from chat was, we can set up a call back, but cannot tell you what time it will be. So I'm staying on hold and just waiting to see if they will make it though the queue or call me back first.

Wow! I emailed Bradford support at 7:07pm and received a response at 7:09pm

 

[Airstream]

I just shelled out $1900 for Elite so they better pick up the phone 24/7!

Ouch. Have you tried going to the open office hours from 11 to 1 PM CDT? I have learned a few things there, and I wasn’t on the entire time. Also got some help as well with an issue I was having.

 

[cashcatz]

I have looked at SFREP. Sketching program isn’t very good at all. And no mobile app.

I'm around the corner with a mobile app that will work with SFREP. First release won't have sketch, but that will be next: https://www.inspectradar.com

 

[Tom D]

Lucky me, had not 1 problem when i just did my 1st 3.6. Still using windows 10. But possible, if i had one sooner, there would have been some problem. But none from the latest update. With new more better features coming. And the desktop version has worked as well as the uad desktop. I don't see any time saving, only saying for me, using the mobile version. Putting the photos into the desktop was simple and fast enough. You kids, and your gadgets.