How do You Handle Revision Requests that aren't Necessary?

[rhaltunen]

Over the past two weeks, I've been getting multiple revision requests from the same AMC/client. Everything the reviewer asks for has already been covered in the original reports. Examples of such requests are they ask for an aerial view of the subject when there is already one in the report. Another example is commenting on the use of a comp that is more than one mile from the subject or more than six months old when the comment is already in the report. I could go on and on but all of their requests are similar to these. For the first two revisions, I just commented in the revision where they could find the info they were looking for. After that, I decided I wasn't going to waste any more of my time and just emailed the AMC and told them everything the reviewer is asking for is already in the report. I'm not sure if it's the AMC or the client who is making such requests. I've never had this issue with this AMC or client before. Not sure what's going on. What would you folks do in this situation?

 

[TerryRohrer]

Having been down the same road you tried, I now add an addendum page to the front of the report, past their request in red font under the current date, followed by my response in black font: "Please read the report as submitted." I no longer point out where they can find the information assuming that if they start reading the reports, they might actually learn something. If they repeat the question, I repeat the same response above the first. At some point, it begins to dawn on them that everyone viewing the report from that point on will understand that they could not or would not do their job.

 

[Dale Floyd]

I would do the same as you have done.

I haven’t found any competency requirement for AMCs, and many (not all) haven’t disappointed in maintaining that standard.

 

[jay trotta]

Over the past two weeks, I've been getting multiple revision requests from the same AMC/client. Everything the reviewer asks for has already been covered in the original reports. Examples of such requests are they ask for an aerial view of the subject when there is already one in the report. Another example is commenting on the use of a comp that is more than one mile from the subject or more than six months old when the comment is already in the report. I could go on and on but all of their requests are similar to these. For the first two revisions, I just commented in the revision where they could find the info they were looking for. After that, I decided I wasn't going to waste any more of my time and just emailed the AMC and told them everything the reviewer is asking for is already in the report. I'm not sure if it's the AMC or the client who is making such requests. I've never had this issue with this AMC or client before. Not sure what's going on. What would you folks do in this situation?

New reviewer who can't read; when you point out where the answer is within the report, it supports the "can't read" answer. Perhaps they don't read the report at all and just rely on the computer who can't read the report due to its limitations.
it's their job description for "time wasting" on the appraiser. On the 1st (R) you could add a notice for a fee for any additional request to respond

 

[Vermonter]

Every appraiser formats their comments differently, so it's not odd to have a new reviewer miss comments. This happens with local lenders every time a new hire shows up.

I typically start out very helpful with direction to comments and that usually takes care of it. If it continues, I will let them know they need to read before wasting my time.

 

[Tim Hicks (Texas)]

I typically use the snipping tool and send them the section where it is already addressed.

 

[JeffSH]

Just point them to the location of what they are looking for and ask, "Is that sufficient, or is there something you would like me to add." That's what I do.

 

[DWiley]

Not aimed at anyone in particular, but many appraisal reports are difficult to read. Many are not well organized, with commentary spread over multiple pages and/or multiple sections. And, do not get me started on all caps

For staff appraisers who worked for me over the years, I required the use of standard template for comments. There was a heading for all the major sections of the form and that heading matched the bold print on the left side of the forms (SUBJECT, CONTRACT, NEIGHBORHOOD, etc.) . Any additional commentary to a particular section was placed in that corresponding section in the text addendum. If there were no additional comments for s section, the addendum would say "No additional comments" under that section heading.

This system made it easier for reviewers to find comments (or to properly identify that comments had not been made) and greatly reduced revision requests due to missing something already in the report.

 

[sputnam]

I just add a dated comment.. in bold... that says something like, 'As previously stated in the appraisal report on page 3 (or wherever)....' and then copy and paste the comment I've already made. You can try to argue with them... but that usually doesn't work and it's a time suck.

 

[JeffSH]

Not aimed at anyone in particular, but many appraisal reports are difficult to read. Many are not well organized, with commentary spread over multiple pages and/or multiple sections. And, do not get me started on all caps

For staff appraisers who worked for me over the years, I required the use of standard template for comments. There was a heading for all the major sections of the form and that heading matched the bold print on the left side of the forms (SUBJECT, CONTRACT, NEIGHBORHOOD, etc.) . Any additional commentary to a particular section was placed in that corresponding section in the text addendum. If there were no additional comments for s section, the addendum would say "No additional comments" under that section heading.

This system made it easier for reviewers to find comments (or to properly identify that comments had not been made) and greatly reduced revision requests due to missing something already in the report.

So many appraisals have WALLS OF TEXT in the addendum section. Just irrelevant crap that is already explained in the limiting conditions of the form. Stop it.

Anyone using all-caps, please realize that everyone thinks you're an idiot.