Maybe a list of these lenders is in order?
Pamela,
Maybe there needs to be a place to hold these lenders accountable, a section on your watchlist maybe?
Reason being, it does need to be changed/stopped.
When I was in Lending, I was often in a position of doing a loan for out of state borrowers, and not having any clue of what the property values were in that state. I was in California at that time, doing a lot of loans in Michigan, and a loan officer detests working long on a file only to have that deal fall out because the borrower has an over inflated view of the property value (NO WAY!).
I called a few appraisers asking for pencil searches, and finally one pointed me to an AVM site. I signed up, got the information I needed and went on my merry way. Never called an appraiser for that again.
Then I went to another shop, it was there standard procedure to check values on an AVM first, and never ask for pencil searches.
My point is, as in every industry, there's a lot of diversity in work ethics and habits. Some are always looking for short cuts. Some are just blatantly unethical. Either way, the public, and especially our industry need to hold these firms/individuals accountable OR IT WON'T change. Hurt their pocketbook, they will notice.
Our shop regularly gets inquiries from a company in Minnesota called Brookfield Home Loans. We have noticed that they NEVER follow through with an order. Originally we allowed trainees who were learning to research do these searches. When we realized that they were just using us to some extent, we began to ignore them.
Then we changed business names, and it began again. It was obvious it was a POLICY of that lender to behave that way, because it involved 3 or more loan officers.
So now we track these lenders in our shop, maybe we should share it industry wide?
P.S. Love what you're doing for the industry btw, had many plans to take the same actions as you already have, so count me as being onboard!