Well it's really not so bad. And, its not unexpected. They have lots of correspondence from the lender. They usually have a letter saying here is the name and phone number of the appraiser who will be contacting you or you can contact them directly. and they often want to explain what happened to cause this catastrophe. they are usually not just deadbeats who decided to quit making their house payments. remember they are all veterans or their family members. i've had them say - yes i was expecting you - come on in. and if they do talk to me i also tell them it is their choice - they do not have to grant me access. but i have never had any bad situations in the process.
Yikes - sorry to hear that Don. I guess this is another one of those issues where us old lady appraisers have a bit of an advantage. Be careful out there!Lucky you! I have been run off with threats of bodily harm. Have had neighbors chase me down wanting to know what i was doing. Had threats of legal action because I gave a letter to a kid they sent to the door. The letter stated why I was there and a way to call me. Have had guys and gals in tears. Not always a pleasant experience.
You do need to bear in mind that it is a sensitive subject and some folks can be defensive. Watch out for PTSD. There are also several programs that the VA offers that might help them stay in their homes including loan modifications, forbearances and grants. They also have vocational rehabilitation for Veterans that lost their job and wish to start a new career. You can always give them the number for the VA and see if they can help. Unfortunately, many are too embarrassed to make the call.
I've found most are very cooperative but every now and then there is someone who is a jerk. For that reason, I carry when doing liquidation assignments.