So you had the non-solicitation agreement, you just did not solidify it in writing?
Not sure about that everywhere, that particular lender wants appraisers to charge less per hour than the diesel and combine repair technicians' firm charges per hour in Ohio.
Can you point me to a professional company or any corporation that relies on:
to manage the expectation of their workforce?
If this is how you feel, running a professional company, in any other area of the country, is not suitable for you IMO.
Do you ask your clients for engagement agreements, or is that a handshake deal too?
It does, that is why I do pro bono work and provide advise at no charge. When it comes to running a business, get it in writing, to ensure there is no misunderstanding between "gentlemen".
Do you hire non-binary or women persons?