How do You Handle Revision Requests that aren't Necessary?

[Dublin ohio]

In most forms software, if the comments in a section will not fit on the form, then the software automatically creates a text addendum page

I use Clickforms. It only creates a comment addendum when it is a UAD field and the text will not fit in that field. Otherwise it depends on the settings I use. I am not familiar with other software. But I am guessing that most software has options that are user defined. Except for the UAD fields. Nothing in my software prevents me from putting the comments where I choose.

 

[ZZGAMAZZ]

Yes, the basic form is the same, but how the various software vendors, and various appraisers, format (or do not format) text addendum pages makes reading many appraisal reports akin to a giant Easter egg hunt.

In most forms software, if the comments in a section will not fit on the form, then the software automatically creates a text addendum page. But how that addendum page is presented varies. Some software organizes comments so that the items appear in the same order they appear in the form. Some software puts the comments in the order that they are typed. And, some appraisers do not use the auto text addendum feature and create their own, often without labels, and often covering the same topic in multiple locations. The most difficult to read are those with the "walls of text" (love that description that someone else used) with not a single line break or section header.

I have seen reports with the "prior services" comment in three different places in the same report. And, in some of those reports the comments contradict each other. (e.g. page 3 of the URAR says no prior services, but a blurb on page 15 in a text addendum says the appraiser did provide prior services).

I 100% agree that reviewers should read the report. But, I also think that many who write those reports could do a better job of making them easier to read.

I can't describe it well, but the CA commenhts in ACI by default go into an illogical sequence in the spill-over addendum, although the user can "control" that by manually sorting his or her template so the 1004 says "See CA Addendum..." although that section in the spill-over narrative has been given a section in the logicaal sequence of the report (not a very good explanation).

 

[Tiffany Gibbons]

Over the past two weeks, I've been getting multiple revision requests from the same AMC/client. Everything the reviewer asks for has already been covered in the original reports. Examples of such requests are they ask for an aerial view of the subject when there is already one in the report. Another example is commenting on the use of a comp that is more than one mile from the subject or more than six months old when the comment is already in the report. I could go on and on but all of their requests are similar to these. For the first two revisions, I just commented in the revision where they could find the info they were looking for. After that, I decided I wasn't going to waste any more of my time and just emailed the AMC and told them everything the reviewer is asking for is already in the report. I'm not sure if it's the AMC or the client who is making such requests. I've never had this issue with this AMC or client before. Not sure what's going on. What would you folks do in this situation?

Just say "it's in there", was that Ragu or Prego spaghetti sauce slogan?

 

[Tiffany Gibbons]

I used to do that too but that is too much time. I just email the same info now. My time is more valuable than me wanting to make any statement or embarrass someone.

If someone cannot read at this point in their "review career", that is not the appraiser's concern, IMO.

 

[Tom D]

i have reviewer friends at a large non AMC lender. the reviewers do not read the report. if there is a value, or CU issue, they do a word search to find what they are looking for. CU gives them a lot of layers on values in the immediate area. having done reviewing in the past, i have seen reports where i couldn't find anything that i was looking for. the report was so disorganized that i gave up looking after several times trying to find something. so there are stupid appraisers out there.
some of the reviews mentioned here are probable program generated, maybe caused by a lack of the proper wording for the program to pick out it's checklist items.
just a side note about h&b. our state does not accept a 1 line sentence about it. they expect you to at lease state what you did to analysis it. simple enough to have a standard writeup, for each zoning classification, that can be used again and again. this state will burn you on this even if the rest of your report is ok.

 

[Airstream]

It depends upon just how much stuff they missed. If it is just one thing I typically send them a message stating where it is in the report. That generally works. If it is a lot of things…then I may actually want to talk to them and clarify what they are looking for. That often works just fine. If it happens on a continual basis I fire the AMC. For certain lenders, I will learn their “hot button” issues and make sure they are very easy to find. I soon get no revision requests back; unless I messed up and overlooked something before I turned it in. It happens.

 

[Joe Flacco]

If the new form expandable sections are text only then I will be continuing to use the overflow addendum pages like it is now.

 

[Joe Flacco]

Hopefully they surprise with something cool and imaginative with the new forms. Something that significantly overhauls reporting and review processes. I doubt it though. It's probably going to be boring updates to the forms.

 

[Joe Flacco]

Expandable text boxes is boring. New forms should be a move towards interactive reports.

The main purpose of the expandable text boxes is so that they can database commentary like they do with uad. Boring and unimaginative.

 

[DWiley]

The main purpose of the expandable text boxes is so that they can database commentary like they do with uad. Boring and unimaginative.

There is little value in databasing free-form text. The main purpose of expandable text boxes is to make reports easier to read by eliminating the need for a reader to dig through an unstructured text addendum to find the relevant commentary.